Customer Service Officer

1 week ago

Bukit Jalil, Malaysia Talreso Consultancy and Advisory Sdn Bhd Full time

**_We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit._**

**_Responsibilities: _**
- Assist clients in fulfilment of their transaction or servicing requests via the telephone
- Achieve first call resolution in all client interactions
- Promote the use of automated channels and its benefits to clients
- Leverage on continuous improvement journey by proposing & giving suggestions / recommendations on workflow implementation & productivity improvements
- Handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions and unintentional disconnects
- To introduce and educate the client of the self-service/automated banking channels and help them use the services extensively
- Maintain prescribed quality levels and to convey right information to the clients and avoid miss-selling and complaints
- **Requirements **:_
- **_Degree with minimum 6 months of experience in Customer Service_**:

- Excellent communication skills in written and verbal English
- Strong service orientation
- Willingness to learn additional products

**Job Types**: Full-time, Permanent

**Salary**: RM2,800.00 - RM3,800.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus

Application Question(s):

- What is your expected salary?
- From a scale of 1-10, how would you rate your fluency in English ?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

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