Customer Service Executive

1 week ago

Ara Damansara, Malaysia Startek Malaysia Sdn Bhd Full time

**Job Responsibility**:

- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls

**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 24 months

**Salary**: RM2,000.00 - RM3,300.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Night shift
- Rotational shift
Supplemental Pay:

- Attendance bonus
- Overtime pay
- Retention bonus
COVID-19 considerations:
Standard Gov Procedure : Face Shield, Face Mask, Hand Sanitizing and Floor Sanitizing every weeks

**Education**:

- STM/STPM (preferred)

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