Guest Service Assistant

1 week ago

Subang Jaya, Malaysia Geno Hotel Full time

Ensure professional service standards is constantly practiced.
- To check in all guests, Groups & Tours to the Hotel in an efficient and welcoming manner, ensuring an outstanding first impression.
- To be totally familiar with all facilities, functions and special events in the Hotel on a daily basis, assisting guests with any inquiries.
- To be aware of all services that the hotel offers, inclusive of food and beverage, guest services, special events and promotions.
- To be aware of top corporate and VIP clients of the Hotel, recognising and welcoming them by name upon their return visits to the Hotel.
- To be fully conversant with hotel room types and availability, assisting all guests with reservation inquiries and bookings.
- To check out all guests, Groups & Tours from the hotel in an efficient and timely manner, ensuring correct cashiering procedures are followed and all charges are posted appropriately.
- To be respectful of our guest’s privacy, ensuring their every request in this regard is strictly adhered to and their details remain confidential.
- To be totally familiar with internal hotel procedures, inclusive of housekeeping, lost and found, food and beverage, internal and external communications, fire and emergency.
- To be fully conversant with and operate the hotel’s communication systems.
- To be fully conversant with manual Reception procedures to be used in the event of the hotel’s computer systems being offline.
- To be fully conversant with and operate guest reservation systems.
- To be fully conversant with the Hotel Emergency and Evacuation procedures.
- This position includes night shift work as well as early and late shifts on a rotating basis.
- Ensure grooming is in line with the Hotel policy.
- Must know all hotel products and services and actively recommend to our guests.
- Ensure that there is a thorough hand over at the completion of each shift.
- Any other duties assigned by Duty Manager & Front Office Manager.
- Report for duty 5 minutes before the scheduled time, clean and tidy wearing the correct uniform and attend pre-shift briefing.
- Be flexible in assisting around different areas of the hotel in response to business and client needs.

Handle cash and credit card procedures according to the guidelines of the hotel.

Pay: From RM1,900.00 per month

**Benefits**:

- Free parking
- Health insurance
- Meal provided

Ability to commute/relocate:

- Subang Jaya: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Guest Service Asst in Hotel: 1 year (preferred)

Work Location: In person

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