Administrative Officer

_**Our Blend**_

The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store in Southern California, and today we have over 1100 cafes in over 20 countries, and our Global Headquarters in Singapore.

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew
- **Brew Crew Opportunity**_

Our Global Brew Crew is seeking a **IT Administrative Officer** who is comfortable working cross-functionally and collaboratively. This position will report to the IT Head at The Coffee Bean & Tea Leaf Malaysia. This role will actively monitor the ticketing system, Inventory Management and supply chain activities ensuring smooth running of business.
- **Key Responsibilities**_

In this role, you will:

- Manage administrative functions for the IT Team, including Ticket management, inventory management, engage with vendor support as needed, and Reporting.
- Perform ticket audits, and workflow audits to proactively identify service improvements and process changes that improve the end user experience and increase productivity.
- Design and monitor reports and dashboards that capture deep insights into the team's performance.
- Collaborate with other IT team members and gather requirements on inventory status, understand the needs of critical IT equipment for efficient and effective inventory management.
- Work on Quotations and Purchase orders in a timely manner ensuring no disruptions to supply.
- To standby and on call on weekend.
- Any other duties assigned by immediate superior.
- **Your Ingredients**_
- Diploma or Degree in IT or related discipline.
- Fresh graduate.
- Any work experience in the F&B industry is an added advantage.
- Previous experience in an administrative role will be an advantage.
- Clear understanding of ticketing system (Incidents & Service Requests)
- Understanding of Inventory management

**Skills**
- Proficient in Inventory management
- Proficient in reporting using Power BI or MS Excel
- People management skills

**Personality**
- Pleasant and cheerful.
- Willing to learn.
- Must be team-oriented and willing to work as part of a growing organization.
- Dedicated and flexible
- **Performance & Rewards**_

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

**Our ‘FROTH’ VALUES**

We believe in the **fundamental truths** that guide us through our daily lives:

- **F**RIENDLINESS We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
- **R**ESPECT - We are inclusive and honour each other’s values, opinions and diversity.
- **O**WNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
- **T**EAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
- **H**ONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

Application Question(s):

- Can you handle Excel reporting and documentation (Creating SOP) ?
- Have you managed vendors and dealt with quotations, purchase orders, and invoicing ?
- Are you familiar with Power BI reporting ?