Field Manager Zone Melaka

**1. Recruitment & Training**

**Interview Process**
- Conduct initial interviews to assess skills, culture fit, and motivation.
- Guidelines provided by Human Resources.

**Training & Development**
- **Orientation**: Introduce company policies, procedures, products, and workplace culture.
- **On-the-Job Training**: Provide practical training for tasks, customer service, and product handling.
- **Skill Development**: Offer upskilling programs on customer service, stock management, and POS systems.
- **Evaluation**: Monitor performance and provide feedback during the probation period.

**2. Performance & Discipline**

**Performance Monitoring**
- Track staff performance using KPIs and periodic reviews.
- Monitor behavior, punctuality, and teamwork; address issues with coaching sessions.

**Disciplinary Action**
- Implement a structured system for warnings, suspensions, or terminations.
- Provide improvement plans and take immediate action for severe misconduct.

**3. Staff Termination**
- Follow clear, compliant termination procedures, including exit interviews and final settlements.
- Maintain proper documentation for disputes or inquiries.

**4. Monthly & Daily Operations**

**Monthly Evaluation**
- Assess branch KPIs and analyze sales performance trends.

**Daily Management**
- **Morning Check-ins**: Supervise store operations, attire, discipline, and service standards.
- **Branch Visits**: Inspect cleanliness, organization, and policy compliance.
- **Sales Tracking**: Review reports, address underperformance, and adjust strategies.
- **Inventory Checks**: Conduct stock audits, verify compliance, and ensure no illegal items.
- **Staff Development**: Provide coaching or training as needed.

**5. Visual Merchandising & Store Presentation**
- Maintain product displays based on merchandising standards.
- Ensure store cleanliness and brand consistency across branches.

**6. Customer Service**
- Enforce high service standards and resolve customer complaints.
- Train staff on communication, product knowledge, and problem-solving.
- Collect and act on customer feedback for continuous improvement.

**Requirements**:
**1. Education & Experience**
- Minimum Diploma or Bachelor’s degree in Business, Management, or a related field.
- At least 3-5 years of experience in retail management or multi-branch operations.

**2. Skills**
- **Leadership**: Strong ability to lead and motivate teams across multiple locations.
- **Communication**: Excellent verbal and written communication skills for team coordination.
- **Problem-Solving**: Analytical skills to address operational and sales issues.
- **Time Management**: Ability to prioritize tasks across multiple stores efficiently.
- **Technical Proficiency**: Familiarity with POS systems, Microsoft Office, and retail software.

**3. Personal Attributes**
- High attention to detail and organizational skills.
- Ability to work under pressure and handle multiple responsibilities.
- Adaptability to changing business needs and environments.
- Strong commitment to maintaining company standards and values.

**4. Availability**
- Willingness to travel frequently for branch visits.
- Flexibility to work weekends or after hours as required.

**5. Knowledge**
- Understanding of visual merchandising and customer service best practices.
- Familiarity with inventory management and compliance protocols.
- Knowledge of disciplinary procedures and labor laws.

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Fixed shift

Supplemental Pay:

- Performance bonus