Concierge Supervisor

2 days ago

Kuala Lumpur, Malaysia Marriott International, Inc Full time

**Job Number** 23147866

**Job Category** Rooms & Guest Services Operations

**Location** Sheraton Imperial Kuala Lumpur Hotel, Jalan Sultan Ismail, Kuala Lumpur, Wilayah Persekutuan, Malaysia

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.

Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

  • Concierge

    2 weeks ago

    Kuala Lumpur, Malaysia Marriott International Full time

    *** Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the...

  • Supervisor-concierge

    4 days ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** **Job Number**24206416 **Job Category**Rooms & Guest Services Operations **Location**The Westin Kuala Lumpur, No 199 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 55100 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form...

  • Concierge Supervisor

    2 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** **Job Number**25187228 **Job Category**Rooms & Guest Services Operations **Location**The Westin Kuala Lumpur, No 199 Jalan Bukit Bintang, Kuala Lumpur, Wilayah Persekutuan, Malaysia, 55100 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Process all guest check-ins, verifying guest identity, form...

  • Concierge Supervisor

    7 days ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24015464 **Job Category** Rooms & Guest Services Operations **Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to guest requests for special arrangements or...

  • Concierge

    1 week ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Número de Empleo** 24171890 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** Courtyard Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación: Título de...

  • Supervisor-concierge

    7 days ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Numéro de l'Emploi** 24015464 **Catégorie d'Emploi** Rooms & Guest Services Operations **Lieu** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia AFFICHER SUR LA CARTE **Horaire** Full-Time **Situé à distance ?** N **Mutation?** N **Type de Poste** Non-Management **Résumé des fonctions** Prendre en...

  • Supervisor-concierge

    7 days ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **職務編號** 24015464 **工作類別** Rooms & Guest Services Operations **地點** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia 在地圖中查看 **工作編制** Full-Time **身處外地？** N **願意海外赴任？** N **職位類型 管理** Non-Management - Marriott International

  • Concierge

    2 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** **Job Number**24171890 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia, 58200 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management APTITUDES DESEABLES Educación:Título de estudios secundarios o certificado...

  • Guest Experience Assistant Supervisor

    1 week ago

    Kuala Lumpur, Malaysia Lendlease Full time

    If you are looking for an exciting role that works closely with a dynamic team and offers growth opportunities, this is the role for you. Your duties include but not limited to: Customer Focus - To lead and achieve service excellence to our visitors and tenants, and always strive to exceed expectations. - Maintain good relationships with visitors and...

  • Concierge

    4 days ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** (Malaysian Only) **Job Number** 23147157 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to guest...