Client Centre Executive

Job ID: 37579

Location: Petaling Jaya, MY

Area of interest: Customer Services

Job type: Regular Employee

Work style:
Opening date: 10 Sept 2025

**Job Summary**-
**About Wealth and Retail Banking**:

- Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs.**Key Responsibilities**
- Conduct outbound calls to prospective and existing SG customers to promote products and services.
- Understand customer needs and offer appropriate solutions to meet their requirements.
- Maintain a high level of product knowledge to effectively communicate features and benefits to customers.
- Achieve and exceed sales targets and performance metrics.
- Build and maintain strong customer relationships to encourage repeat business and referrals.
- Handle customer inquiries, objections, and complaints in a professional and effective manner.
- Accurately record and update customer information and sales activities in the CRM system.
- Collaborate with the sales admin, Quality Assurance team and other departments to ensure a seamless customer experience.

**Skills and Experience**
- Ability to speak in Mandarin is required.
- Proven experience in a tele sales or similar sales role.
- Excellent verbal communication and interpersonal skills.
- Strong persuasive and negotiation abilities.
- Ability to work independently and as part of a team.
- High level of motivation, enthusiasm, and a positive attitude.
- Ability to handle rejection and remain resilient in a fast-paced sales environment.
- High school diploma or equivalent.

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.- Together we:
- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Are better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**What we offer**

**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.- **Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations.
- **Time-off** including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- **Flexible working** options based around home and office locations, with flexible working patterns.
- **Proactive wellbeing support** through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- **A continuous learning culture** to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- **Being part of an inclusive and values driven organisation,** one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.