Executive, Customer Experience

2 days ago

Kuala Lumpur, Malaysia Tune Insurance Malaysia Berhad Full time

**Responsibilities**:
**Job Description**:

- Ensure customer enquiries/ requests in relation to products, claims, services etc are attended to and resolved within the set turnaround time
- Complaint Management including escalation of case to Manager, respective stakeholders, fact-findings and providing appropriate solution within the set timeframe and provide periodic update to complainant on case progress till resolution according to guideline
- Ensure and protect customers’ confidentiality and interest and ensuring compliant to PDPA regulations and other related guidelines.
- To liaise with other business and functional stakeholders in resolving customers’ enquiries/request.
- Maintaining proper tracking records on all enquiries/complaints received with resolution and service respond time
- Participate in continuous improvements activities that aims to improve the customer experience
- Perform any other duties or tasks assigned by the Superior.

Job Requirement:

- Minimum Degree Holder in any discipline
- Minimum 1 - 3 years’ experience in Call Center. Working experience in insurance or financial services would be an added advantage
- Good communications skills, both written and verbal
- Must be fluent in English and Bahasa Malaysia
- Basic knowledge in MS Office
- Must enjoy interacting and helping people
- Pro-active, self starter, always challenging status quo
- Willingness to learn and able to flourish in a high growth
- Prior working experience in a call center would be an added advantage.
- Kindly take note this is a contract position

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