customer experience executive

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Speedoc (Malaysia) SDN BHD Full time

Job Description:-

Are you passionate about delivering exceptional customer experiences? At Speedoc Malaysia, we specialize in providing personalized healthcare services, including home-based medical consultations, nursing care, and health monitoring. We are looking for enthusiastic Customer Experience Executives to engage with our customers online and offline, ensuring they receive the care they need with ease and efficiency. Join us in reshaping the future of patient-centric healthcare.

Responsibilities:-

  • Customer Engagement: Manage inbound and outbound calls to assist customers with booking home healthcare services, such as doctor visits, nursing care, and remote health monitoring.
  • Problem-Solving: Understand customer needs, address inquiries, and provide tailored solutions to ensure a seamless experience.
  • Service Awareness: Educate customers about Speedoc's offerings, including promotions and additional healthcare services, to enhance their experience.
  • Relationship Building: Foster trust and build strong relationships by going above and beyond to meet customer expectations.
  • Data Management: Accurately document customer interactions and service details in the call center database.
  • Continuous Learning: Stay updated on Speedoc's healthcare services and operational procedures through regular training sessions.
  • Performance Goals: Meet individual and team performance targets, ensuring high-quality service delivery.Requirements:

Education:-

  • Bachelor's degree in a relevant field or at least 2 years of experience in a call center or customer service role.
  • Experience: Proven success in customer support roles, with a strong track record of achieving performance goals.

Skills:-

  • Excellent verbal communication and active listening skills.
  • Familiarity with call center systems and procedures.Ability to handle challenging situations calmly and professionally.
  • Proficiency in Mandarin is an advantage but not mandatory.

Benefits:-

· Permanent full-time position.

· Flexible schedule: 4 working days with 3 days off.

· Competitive salary: RM2,500.00 – RM3, excluding overtime and other allowances).

Job Type: Full-time

Pay: RM2, RM3,000.00 per month

Benefits:

  • Maternity leave
  • Meal allowance
  • Parental leave

Work Location: In person

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