Customer Experience Executive

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Bjak Sdn Bhd Full time 40,000 - 80,000 per year

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently

Responsibilites

  • Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary.
  • Maintain a high level of product knowledge to assist customers effectively.
  • Provide timely and professional assistance to customers via live chats.
  • Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
  • Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
  • Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
  • Work together as a team to achieve timely turnaround time and quality replies to every customer.
  • Stay up to date on company policies, procedures, and product knowledge.
  • Contribute to a positive and collaborative work environment.

Requirements

  • This role is open only to locals.
  • Fully Work from Office - Office Location: 1 Tech Park, Bandar Utama
  • Able to work in a shift arrangement
  • 6 working days
  • Possess own transportation is encouraged
  • Open to fresh graduates
  • Required language(s): English, Bahasa Malaysia
  • Minimum Diploma/Degree in any field
  • High level of attention to details.
  • Strong work ethic and willingness to take on any tasks.
  • Comfortable working in an extremely fast paced and international environment
  • Full Training Provided (Theory & Hands-on training)
  • A positive attitude and a commitment to delivering outstanding service
  • Ability to communicate with customers with a level of empathy.
  • Immediate availability is a plus point.

Benefits

  • International work environment and flat organization
  • Team culture - highly practical and results oriented.
  • Free training and development, constantly improve yourself.
  • Fast moving, challenging and unique business problems.
  • Competitive salary.
  • Casual work attire

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