Customer Experience

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Klook Travel Technology Sdn Bhd Full time 20,000 - 25,000 per year

What you'll do?

  • Respond to customer inquiries and resolve complaints through email channels in a timely and courteous manner.
  • Address all customer concerns in alignment with company policies, procedures, and service standards.
  • Proactively identify and assess complex or sensitive issues, escalating them to senior team members or appropriate departments when necessary.
  • Consistently demonstrate a positive, empathetic, and professional attitude to ensure a high-quality customer experience.
  • Accurately document customer interactions, transactions, feedback, and complaints within internal systems to maintain clear and up-to-date records.
  • Process customer requests and resolve issues by making appropriate reservation modifications, strictly adhering to company guidelines, policies, and terms of service.
  • Collaborate effectively with external vendors and service partners to facilitate necessary reservation changes and service coordination.
  • Remain current with internal procedures, product/service updates, and policy changes to provide accurate information and support.
  • Communicate recurring feedback and service insights to relevant departments to contribute to continuous improvement.

What you'll need?

  • Open for applications for students on semester break or fresh graduate to apply.
  • Proficient in both Traditional Mandarin and English (both verbal and written)
  • Written and verbal communication skills to communicate clearly and effectively with internal and external stakeholders.
  • Good team player to work collaboratively in a team environment.
  • Keen attention to detail in completing tasks accurately and thoroughly.

  • Customer Experience Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Bjak Sdn Bhd Full time 40,000 - 80,000 per year

    Position Overview:As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and...

  • Customer Experience Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia qlub Full time 30,000 - 60,000 per year

    Why qlub?Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code – no app download required. FromPay-at-Table QR paymentsandDigital Menus to Order-and-Pay tech,Payment Links, andSoftPOS terminals, Qlub streamlines the entire payment process, making...

  • Customer Experience Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia qlub Full time 40,000 - 60,000 per year

    Why qlub?Qlub is revolutionizing the dining experience with ultra-fast, seamless payment solutions. Our technology enables customers to pay in seconds by scanning a QR code – no app download required. FromPay-at-Table QR paymentsandDigital Menus to Order-and-Pay tech,Payment Links, andSoftPOS terminals, Qlub streamlines the entire payment process, making...

  • Customer Experience Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agoda Company Pte. Ltd Full time 35,000 - 50,000 per year

    Get to Know our Team:Agoda's Customer Support Team understands that travel can be an everchanging environment. That is why we provide in-person, real-time help around the clock and in 38 languages. No matter the issue, we present the best of Agoda's values to each and every customer with multiple support channels and a strong desire to serve. Certainly doing...

  • Lead - Customer Experience

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sutherland Full time 40,000 - 60,000 per year

    Company Description Sutherland is seeking an organized and goal-oriented person to join us as a Lead - Customer Experience. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you  Job Description Sutherland  is...

  • Customer Experience Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Pertama Digital Berhad Full time 30,000 - 60,000 per year

    Respond to customer inquiries via phone, email, live chat, or in-person, ensuring you address them promptly and professionally.Share detailed product information, address customer complaints, and help customers withtroubleshooting issues.Keep customer interaction records accurate, document transactions, and log feedback using CRM applications.Follow up with...

  • Customer Experience Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Canaan Communication & Technologies Sdn. Bhd. Full time 30,000 - 60,000 per year

    Roles:Provide real-time human-assisted customer support via various channels including but not limited to voice, live chat, email, social media, L1 and L2 support, handle enquiries and resolve any issues while building and maintaining good relationship with the Bank customers in Malaysia.Guide customers in using the Bank application and resolve issues...

  • Customer Experience Executive

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Funding Societies Modalku Group Full time 40,000 - 80,000 per year

    Funding Societies | Modalku is the largest SME digital finance platform in Southeast Asia. We are licensed and operating in Singapore, Indonesia, Thailand, Malaysia and Vietnam, and backed by Sequoia India (Peak XV), Softbank Vision Fund, Khazanah and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and...

  • Customer Experience Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agoda Full time 30,000 - 45,000 per year

    About AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+...

  • Customer Experience Specialist

    2 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Agoda Full time 30,000 - 50,000 per year

    About AgodaAt Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.  Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working...