User Operations Manager

2 days ago

Kuala Lumpur, Malaysia S Business Consulting Full time

**Title of Position**:User Operations Manager

**Company Industry**:IT company registered in Singapore. products include live streaming apps such as Poppo Live, Mimi Live, and Vone. competitors are Bingo and TikTok.

**Number of Position**:10

**Work location**:KL

**Working Mode**:Office based

**Working Hour**:10.00 am - 7.00pm

**Working Day**:Monday - Friday

**User Acquisition & Growth**:
1. Develop and execute multi-channel strategies to attract and acquire high-quality users.

2. Monitor and assess the effectiveness of acquisition strategies, optimizing user acquisition channels to drive growth.

**Engagement & Retention**:
1. Design and implement initiatives to boost user engagement, encourage desired behaviors, and minimize churn.

2. Enhance long-term user engagement and loyalty through personalized interactions and incentives.

**Reactivation & Win-back**:
1. Craft and manage campaigns to re-engage inactive users and revive lapsed accounts.

2. Analyze reasons for user churn and design targeted win-back activities to attract users back.

**Data Analysis & Optimization**:
1. Utilize data to understand user behavior, identify trends, and continuously optimize strategies for maximum impact.

2. Generate regular reports and provide data-driven recommendations for strategy improvement.

**User Segmentation & Targeting**:
1. Develop targeted campaigns for different user segments to personalize the user experience and drive specific actions.

2. Ensure marketing activities are effective and tailored to different user groups.

**Collaboration & Communication**:
1. Work closely with product, marketing, and other teams to ensure alignment and deliver a cohesive user experience.

2. Address issues in cross-departmental collaboration, such as communication gaps and resource conflicts, to drive team goals.

**User Lifecycle Management**:
1. Strategically manage each stage of the user lifecycle to foster long-term relationships and maximize user value.

2. Design and implement strategies for various stages of the user lifecycle to optimize user engagement.

**App Management**

1. Oversee the management and optimization of the app to enhance user experience and performance.

2. Coordinate with development and design teams to ensure the app meets user needs and business goals.

**Skills Requirement**:
**- Bachelor's degree or above, English or related major, outstanding fresh graduates are also acceptable**
- English and Mandarin can be used as working languages. It is better to have working experience in Internet giants and app management experience.
- Good client-server awareness, flexible thinking, and strong learning ability;
- Good at communication and has a good team spirit
- Data Analysis and regular proactive reporting

**Company Benefits**:

- 5 working days per week
- Nearby Public Transport ( Monorail, MRT)
- Medical Leave
- Annual Leave
- EPF
- SOCSO

Pay: RM6,000.00 - RM10,000.00 per month

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