L2 Desktop Support

L2 Desktop Support - TRX
1 year contract
Working days: 2 days a week

**Salary**: RM400 per day / RM3200 per month

Job Responsibilities:

- Level 2 end user support which include diagnosing, identifying, resolving end user reported IT equipment issues
- Replacement of hardware parts to resolve issues
- Effective escalation of complex issues to next level for assistance in a timely manner
- Provide accurate and timely documentation in IT Service Management Tool.
- Perform IMACD service requests (install, move, add, change & decommission) of IT equipment and basic software.

Job Requirements:

- Diploma / Degree in IT or higher qualification.
- Computer troubleshooting
- Handling Different PC Operating Systems (Windows 7/8 and 10)
- Performing Hardware Installation
- Basic knowledge of SOE and group policies
- Printer support
- Good knowledge of MS Office tools installation troubleshooting
- Excellent customer service and people skills
- Field experience supporting a variety of technologies and services
- Advanced technical abilities including solid troubleshooting skills

**Job Types**: Contract, Freelance
Contract length: 12 months

Pay: Up to RM3,200.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Tun Razak Exchange: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- IT support: 1 year (preferred)

Willingness to travel:

- 100% (preferred)