Spx - Fleet Supervisors
2 days ago
DepartmentOperations
LevelEntry Level
LocationMalaysia - Kuala Lumpur
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Delegate tasks for sorters & drivers depending on the number of headcounts
- Receive and inbound parcels from the linehaul team
- Coordinate and schedule daily activities with drivers to ensure all delivery activities are carried out in a timely manner
- Monitor driver behavior and ensure a high level of customer service
- Assist the fleet team lead in deployment and training of new drivers where applicable
- Monitor and report KPI compliance
- Ensure the compliance of safety policies and standard operations procedures for in-hub parcel collection
**Requirements**:
- Diploma/Degree in Business, Supply Chain Management, Engineering or relevant disciplines is advantageous
- Willing to work in a rational shift basis depending on business needs.
- Experience in logistics operations would be an advantage
- Familiarity with postcodes/routing/mapping would be of good use
- Excellent leadership and communication skills
- Ability to deal with ambiguous situations
- Fast learner, comfortable with dynamic environment
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