Fleet Support Assistant

1 week ago

Kuala Lumpur, Malaysia Shopee Full time

Department Operations
- LevelExperienced (Individual Contributor)
- LocationMalaysia - Kuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Supporting drivers across SPX Xpress departments for vehicle breakdown cases,accident cases, and resolving cases on the road for drivers.
- Arrange, coordinate and manage periodic vehicles maintenance on a monthly basis.
- Responsible in managing Insurance claim cases for case such as accidents repairs and third party claims.
- In charge of attending to Summon cases at the JPJ & PDRM office.
- Responsible for mobilizing vehicles for workshop repairs, recollecting vehicles dropped by resigned drivers and such.
- Serve as the primary contact point for SPX drivers on NOR and ECM during vehicles or accidents, ensuring prompt assistance and support.
- Coordinate the arrangement of breakdown or accident vehicles to the closest panel workshops for efficient vehicle maintenance and repairs.

**Requirements**:

- SPM / Diploma in any relevant field.
- At least 1 year of experience in coordinating with insurance dealer and workshops or similar capacity
- Good in communication and coordinating with internal and external stakeholders.
- Able to proactively provide feedback and updates to relevant stakeholders is required.
- Able to work independently in a dynamic and diverse environment.
- ** Working location**:Pulau Indah, Westport

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