Consumer Loan Officer Basic + Commission

1 week ago


Kuching, Malaysia Big Grain Capital Sdn Bhd Full time

**Our Offer**:

- **Dynamic and Supportive Work Environment**:

- **Attractive Salary Package (Basic + Commission)**:

- **Generous Bonus Scheme**:

- **Convenient Office Location (The Podium, Kuching)**

Daily Operations:

- Proactively seek new leads through various channels and perform field visits to connect with potential clients, expanding the customer base and building a strong network.
- Collect and thoroughly verify all required documents from applicants, including income statements, employment information, assets, and liabilities.
- Conduct interviews with loan applicants to evaluate their financial situation and creditworthiness, making informed recommendations for loan approvals or rejections.
- Maintain regular communication with clients during the loan process, offering updates and assistance to ensure a positive customer experience.

Customer and Payment Management:

- Deliver exceptional customer service to foster strong, long-term relationships and enhance client retention.
- Manage payment collection processes for both auto-debit and manual payment customers, ensuring timely processing and resolving any payment discrepancies.
- Handle the transfer of customer balances, including processing government relief funds, bonuses, pensions, and advance salary payments for non-auto-debit customers.

Regular Meetings and Reporting:

- Attend weekly strategy meetings with management and the Digital Marketing Department to report on loan performance, discuss sales targets, and identify opportunities to improve lead generation.
- Participate in bi-weekly reviews with the Debt Control Department to evaluate sales figures and monitor payment collection efforts, ensuring accurate financial reporting.

Pay: From RM1,500.00 per month

Supplemental Pay:

- Commission pay



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