Executive, Property Handover

5 days ago

Shah Alam, Malaysia Naza TTDI Sdn Bhd Full time

**Responsibilities**
- To execute and manage the full handing over vacant possession (HOVP) of properties from the preparation (before HOVP) to key collection. I.e preparation of HOVP kit/manual and etc.
- To brief the customers of the handover process including customer registration via HOVP Apps (if any), handover of the property, check list and the handover kit.
- Attend to the owner during the HOVP process.
- Coordinate defects rectification works to ensure all defect records are maintained and rectified in timely manner.
- To ensure that all complaints are centralized, recorded, and channelled effectively to the respective attending/relevant department by an effective communicating and coordination as necessary as to comply to ISO9001:2015 requirements.
- To acknowledge, monitor the progress, resolving customer complaints and provide updates to customer in tactful and timely manner.
- To prepare and update relevant reports pertaining to the monitoring status of the complaint resolution to the management.
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support by communicating with customers through various relevant channels.
- To engage in personal relation exercise with existing customer by attending to customer inquiries and complaints and follow-up.
- To maintain good customer relations and organize customer engagement for customer retention (feedback survey, festivals gathering, talks, site visit etc).
- To monitor any form of social media pertaining complaints and inquiries related to the company.
- To manage customer issues e.g VP late delivery, LAD etc.
- To maintain a positive, empathetic, and professional attitude toward customers at all time.
- To assist the Head of Department to assume any other responsibilities or tasks delegated..

**Qualifications**
- Bachelor's degree or equivalent
- Proficiency in writing and speaking of Bahasa Malaysia and English.
- Computer literate.
- Technical knowledge or estate management skills will be an added advantage.
- Minimum 3 years relevant working experience in Property

**Job Type**: Permanent

Pay: RM2,800.00 - RM4,000.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Dental insurance
- Health insurance
- Maternity leave
- Vision insurance

Schedule:

- Day shift

**Experience**:

- Personal Assistant: 4 years (required)

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