Current jobs related to Executive, Customer Service - Bayan Lepas - DHL

  • Customer Service Executive

    4 days ago

    Bayan Lepas, Malaysia AW TEAMS SDN BHD Full time

    Handling customer complaints or any major incidents - Investigating and solving customers’ problems, which may be complex or long-standing problems that have been passed on by customer service assistants; - Issuing refunds or compensation to customers; - Developing feedback or complaints procedures for customers to use; - Developing customer service...

  • Sales Service Executive

    7 days ago

    Bayan Lepas, Malaysia AEON Credit Service (M) Berhad Full time

    **Responsibilities**: To achieve the monthly and yearly sales target as assigned by the management. To execute marketing activities as directed by CSU Unit Head/ management. To handle operational matters in accordance to departmental, company & regulatory bodies guidelines, IMS, procedures and policies. **Job Requirements**: Bachelor's Degree in Business...

  • Customer Service Executive

    3 days ago

    Bayan Lepas, Malaysia At Precision Tooling Sdn. Bhd. Full time

    **Responsibilities**: - RESPONSIBILITY: - a) Identify and respond efficiently to customer enquiries. - b) Assist in generate quotation and support all customer order management related requirements (Order entry till billing) - c) Order and delivery tracking for assigned customers (change management: rescheduling and cancellation) - d) Main interface...

  • Customer Service Executive

    4 days ago

    Bayan Lepas, Malaysia Priority Bonded Warehouse Sdn. Bhd. Full time

    **Responsibilities**: - Duties and Responsibilities: - Processing shipment order fulfilment in conformity with Key Performance Indicators (KPI) set such as on-time delivery (OTD), accuracy, professional handling and other internal and external requirements associated and Warehouse Management System (WMS) and established standard procedures: also aligned...

  • Executive, Customer Service

    4 days ago

    Bayan Lepas, Malaysia DHL Full time

    **Important Notes**: **Responsibilities**: - Acts as key contact for allocated customers - Accepts and processes orders for handover to Operations - Stays informed on shipment and exception status for allocated customers - Proactively informs customer on shipment status and exceptions - Provides spot quotations and performs up - and cross-selling on inbound...

  • Customer Service Executive

    2 days ago

    Bayan Lepas, Malaysia Allstaff sdn bhd Full time

    **Job Requirements**: - Diploma in Computer Science/Information Technology, Business Studies/Administration/Management, Commerce, Marketing or equivalent. Major in Business Information will be an added advantage. - Excellent customer service and interpersonal skills. - Excellent communication skills. - Demonstrate analytical and problem-solving skills and...

  • Customer Service Executive

    2 weeks ago

    Bayan Lepas, Malaysia allstaff.com.my Full time

    Bayan Lepas, Penang - MYR 2800-3500 **Qualifications**: Business Studies/Administration/Management, Commerce, Marketing or equivalent. - Major in Business Information will be an added advantage. **Requirements**: - Excellent customer service and interpersonal skills. - Excellent communication skills. - Demonstrate analytical and problem-solving skills and...

  • Customer Service Executive

    2 weeks ago

    Bayan Lepas, Malaysia Allstaff sdn bhd Full time

    **Qualifications**: **Other Requirements**: - Excellent customer service and interpersonal skills. - Excellent communication skills. - Demonstrate analytical and problem-solving skills and multi-tasking. - Advanced computer proficiency level in Microsoft Excel & data entry. - A team player and initiative. - Fresh graduates are welcome to apply. **Job...

  • Customer Service Executive

    6 days ago

    Bayan Lepas, Malaysia Allstaff sdn bhd Full time

    **Qualifications**: **Other Requirements**: - Excellent customer service and interpersonal skills. - Excellent communication skills. - Demonstrate analytical and problem-solving skills and multi-tasking. - Advanced computer proficiency level in Microsoft Excel & data entry. - A team player and initiative. - Fresh graduates are welcome to apply. **Job...

  • Customer Service Leader

    2 weeks ago

    Bayan Lepas, Malaysia Agensi Pekerjaan Recruit Express Sdn Bhd Full time

    **Requirements**: - Min of 5years experience in customer service executive level. - Diploma / Degree in related field. - Good command of spoken and written in English - Possess good interpersonal, communication and customer servicing skills. - Self-motivated and result driven with initiatives to constantly seek process improvement - Have basic knowledge on...

Executive, Customer Service

3 weeks ago

Bayan Lepas, Malaysia DHL Full time

We are looking for experienced talents who specialist in Customer Care with logistic knowledge to join our Ocean Freight team.

This role will be responsible to provide assistant to general operational ocean freight functions.

**The role require to execute the below tasks and initiative**:

- Handling assigned Key Account Customers enquiries
- Act as a first point of contact for customers on operational matters
- Coordinates Ocean Freight shipment and transport arrangement (LCL/FCL)
- Liaising with carrier, co-loader, warehouse, agent and transporter
- Process shipment as per SOP/Work instruction (Eg: Placing booking with carrier or co-loader, liaising with oversea office and customer)
- Work closely with internal department to resolve issue and meet customer’s demands (sales, operation, customs, billing, transport)
- Monitors KPI and work on continuous improvement opportunities
- Maintain records and filing as per ISO requirements and standards
- Monitor internal data & system compliance

**To be successful in this role, we are expecting the below**:
Posses Diploma/ Bachelor Degree in Logistic Management & Transportation or any equivalent academic background.

Minimum 2 year working experience in the freight forwarding business.

Exposure to Freight Forwarding will be added advantage.

Proficient in Microsoft Office, including word, Excel and PowerPoint as well as Microsoft Outlook

Skills require:

- Initiative - Problem solver and willing to take more responsibility
- Analytical (attentive to details)
- Customer Orientation
- Planning and Organizing (able to Multitasking)

Attribute require:

- Work Independently (mínimal supervision)
- Positive Mindset (able adapt to system changes)
- Fast learner & Proactive
- Good self disciplinary
- Work under pressure

Fluency in conversing and writing in English is require as this position will interact with clients and aboard colleagues.

This position will be based at our Penang Branch, Bayan Lepas.

**What can DHL offer you?**

Attractive remuneration package + insurance coverage + flexi benefits

Flexible Work Arrangement is provided

Unlimited eLearning & Upskilling access + Internal Training Module

Working Hours is Mon-Friday 8:30AM - 5:30PM, Saturday 8:30AM - 1:00PM.

**Learn more about DHL**

The Freight Forwarding experts since 1815. DHL Global Forwarding, Freight (DGFF) is part of the Deutsche Post DHL Group with over 43,000 employees in 101 countries. Our air, ocean, and overland freight forwarding services standardized transport as well as multi modal and sector-specific solutions, together with individualized industrial projects.

We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds. Diversity enriches our workplace, drives our success and helps us deliver excellence. We are recognized as a Global Top Employer with 6 regions and 35 countries. Through our people practices, we help our forwarders realize their full potential by accessing in-site training programs, an online platform portal, loads of on-the-job training, and the chance to gain certifications for your role.