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Guest Service Assistant

2 weeks ago

Johor Bahru, Malaysia Hotel Granada Johor Bahru Full time

Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest's name at every opportunity
- Registers and rooms all arrivals according to established procedures
- Maintain intimate knowledge of departmental standards and procedures
- Keeps abreast of all modifications to accounting policies and procedures
- Responsible and attends to guest's request of using the service of safety box at all times
- Attends to guest's complaints, inquiries and requests, referees problems to supervisor / Front Office Manager if unable to assist
- Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state all times
- Complete and verify forgotten ID forms
- Answers telephone calls and answers general building/membership questions or transfers calls to the appropriate administrator
- Responsible for keeping up to date with information on activities and programs and other general information
- Organizes and straightens area
- Greet and register incoming guests
- Process guest folios and collect payment
- Administer and manage cash handling responsibilities
- Handle guest requests and concerns promptly and with courtesy
- Assist guests with any inquiries regarding local entertainment, restaurants or transportation
- Maintain efficient and effective flow of information with guests and all internal departments
- Handle additional duties as needed by guests or management

**Job Types**: Full-time, Permanent

Work Location: In person