Internal Sales Support

4 days ago

Kota Kemuning, Malaysia FRONTIER INTEGRATOR SDN BHD Full time

Department: Sales

Reports to: Sales Manager

Purpose: To provide administrative, operational, and after-sales support to the sales team in order to achieve sales targets and ensure customer satisfaction.

Key Responsibilities:

- Provide administrative support to the sales team, including managing sales inquiries, processing orders, and updating customer information
- Assist with sales presentations and proposals, including preparing materials and conducting research as needed
- Respond to customer inquiries and resolve customer issues in a timely and professional manner, both verbally and in writing, in either Malay or English
- Conduct telemarketing activities as directed by the sales team, including making outbound calls, setting appointments, and following up on leads
- Maintain accurate and up-to-date records of sales activities and customer interactions in the company's CRM system
- Provide support for sales meetings, trade shows, and other events as needed
- Assist with ad-hoc sales and administrative tasks as assigned by the Sales Manager
- Provide after-sales support to customers, including answering product-related questions, addressing customer concerns, and processing returns and exchanges

**Required Qualifications**:

- Diploma or higher in a related field
- 2 years of experience in a sales support or telemarketing role
- Excellent organizational and time-management skills
- Strong communication and interpersonal skills, with proven experience in telemarketing
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and CRM systems
- Fluent in speaking and writing in either Malay or English

**Training**:
**Working Conditions**:

- Full-time, indoor, office-based position, Monday-Friday,9am-6pm
- Occasional evening and weekend work may be required for events and trade shows
- Sales commission and incentive basis.

**Salary**: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

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