Customer Service

2 weeks ago

Jelutong, Malaysia Worldgate Express Services Sdn Bhd Full time

**A.** **Primary**

1. Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent’s or customer’s requirements.

2. Communicate and build good rapport and relationship with customers, agents, airlines and co-loaders.

3. Organize workflow to meet the time frame requirement of each shipment and monitor daily shipment update on each shipment to update customers or agents timely & accurately.

4. Monitor enquiries from customer or agent has been responded promptly and acted accordingly.

5. Liaison with customers, agents, operations and service providers on all operational related matters.

6. Arrangement and handling of special requirements /ADHOC shipment.

7. Submit pre-alert to agent before the shipment date, arrange payment to co-loader / liner and submit all required documents to agent before cargo reach destination.

8. Submission of closed job task for invoicing purpose in a timely manner.

9. Prepare customer shipments delivery plan.

10. Communicate and reporting of customer’s shipment status.

**B.** **Secondary**

1. Prepare and provide monthly KPI report and customer’s requested monthly report.

2. Monitor shipment and any other related records has been maintained and updated accordingly.

3. Perform any ad-hoc duties as assigned or required from time to time.

**Authority**

1. Authorized to hold shipment from proceeding when no payment received from customer/agent.

Pay: RM2,000.00 - RM4,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Jelutong: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- freightforwarding: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

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