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Service Desk Analyst

3 weeks ago

Petaling Jaya, Malaysia Aisling Consulting Full time

Responds and addresses customers' problems in a timely manner utilizing our support system
- Supports customer in a high quality, engaging, and empathetic 1:1 discussion. Troubleshoot technical issue if required.
- Utilizes proprietary and external tools and resources to identify and resolve customers' inquiries
- Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
- Understands the technical back end and operations of our project
- Improves and expands technical knowledge and familiarity with technical issues to better assist customer

**Education and Experience**:

- Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- At least 2-3 year(s) of working experience in Customer Service/ Service Desk Operation.
- Good analytical skills and an ability to define the precise nature of customer requirements
- Ability to organise and prioritise your work in an effective manner
- Ability to work under pressure, and works well in a team
- Methodical and disciplined approach to work
- Excellent Customer Service experience and focus

**Job Type**: Permanent

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Evening shift
- Night shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- English (preferred)