Agent, Guest Service

4 days ago

Kota Tinggi, Malaysia Kerzner International Resorts Full time

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Nestled on the south-eastern shoreline of Malaysia, between lush rainforests and South China Sea, One&Only Desaru Coast is a spectacular tropical retreat spread across 128 acres of unspoiled nature and flanked by a secluded 1.5 kilometre stretch of pristine white sands. The warm Malaysian charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
**One&Only Desaru Coast** is seeking a passionate and dedicated **Agent, Guest Service **to join our team based in Desaru, Johor. This position is only applicable for Malaysian residence.
- Providing a warm welcome upon arrival, escort, room orientation and accommodating special guest requests.
- Be efficient in assisting guests throughout their stay with any requirements
- Ensures that the Guest Services Desks are well manned, operationally prepared, and always stocked.
- Being proactive and committed to deliver unique and everlasting memories to guests.
- Check all updated registration cards ensuring that the information is complete, all necessary documents attached, and sufficient payment guarantee has been taken.
- Maintain seamless interaction with guests to facilitate guest recognition, obtain preferences, anticipate guest needs and proactively action all their requests & requirements. Also maintain the privacy of guest information and details.
- Answer all calls according to the set standard in the department training manual.
- Ensure that all requests are handled in a timely manner and to follow up with guests for satisfaction in a service provided.
- Prepare and carry out shift handover and to ensure that the desk is left tidy and that all tasks have been completed as per shift checklist before the end of day.
- Log and keep the immediate supervisor fully informed of all challenges, negative feedback or unusual matters of significance
- Maintain a full & comprehensive knowledge of the products and services available in the state, other One&Only properties, and the local area.

**About You**:

- Minimum 1 to 2 years experiences in Front Office / Guest Service or similar role in five-star hotel/resort environment.
- Outgoing personality with ability to communicate with guests and colleagues
- Excellent English communication skills

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

  • Guest Service Agent

    2 weeks ago

    Kota Kinabalu, Sabah, Malaysia Advanced Prestige Sdn Bhd (Sutera Harbour Resort) Full time 2,500 - 5,000 per year

    Join Sutera Harbour's Exceptional Front Office TeamNow Hiring: Guest Service Agent (Front Office)We are looking for enthusiastic and service oriented individuals to join our Front Office team. If you take pride in creating warm welcomes, delivering excellent guest service, and communicating effectively in both English and Chinese, this is your chance to...

  • Guest Service Agents

    2 weeks ago

    Kota Kinabalu, Malaysia Homesuite Sdn Bhd Full time

    **GUEST SERVICE AGENTS / CUSTOMER SERVICE** **Requirements**: - Must be able to work shift rotations and cover 24-hour hotel operations. - Open to male and female applicants. - Fluency in English and Malay is required; proficiency in Mandarin is an added advantage. - A customer-centric attitude with excellent communication and interpersonal skills. -...

  • Agent, Reservation

    1 week ago

    Kota Tinggi, Malaysia Kerzner International Resorts Full time

    At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every...

  • Assistant Manager, Guest Service

    4 days ago

    Kota Tinggi, Malaysia Kerzner International Resorts Full time

    At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every...

  • Guest Service Agent

    7 days ago

    Kota Kinabalu, Malaysia Youfu (Malaysia) Sdn. Bhd. Full time

    _**MING GARDEN HOTEL & RESIDENCES**_ Be the first point of contact for guests, providing a warm welcome and ensuring a positive and memorable experience. Handling guest inquiries, managing reservations, and facilitating excellent customer service to enhance overall guest satisfaction. **Job Type**: Contract Pay: RM1,700.00 - RM1,800.00 per...

  • Guest Service Agent

    1 week ago

    Kota Kinabalu, Malaysia Marriott International, Inc Full time

    **Additional Information** **Job Number**25157165 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Kota Kinabalu, Jalan Albert Kwok, Kota Kinabalu, Malaysia, Malaysia, 88000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Guest Service Manager

    2 days ago

    Kota Kinabalu, Sabah, Malaysia Advanced Prestige Sdn Bhd (Sutera Harbour Resort) Full time 40,000 - 70,000 per year

    Guest Service ManagerThe Magellan Sutera Resort, Sutera Harbour ResortThe Magellan Sutera Resort invites suitably qualified and experienced candidates to apply for the position of Guest Service Manager. We are seeking a dynamic hospitality professional with strong leadership capabilities, exceptional guest-relations expertise, and a proven background in...

  • Front Office Officer

    7 days ago

    Kota Kinabalu, Malaysia Toojou Hotel Full time

    **Responsibilities**: - To assist with daily operation at Front Office. - To assist guests during arrival and departure. - To build guest loyalty and satisfaction, while maximising room revenue and occupancy. - To create unforgettable stay for our guests. - To handle guest's enquiry, feedback and reservation. - To sell tours pakcages. **Key...

  • Guest Experience Expert

    2 weeks ago

    Kota Kinabalu, Malaysia Marriott International, Inc Full time

    **Additional Information** **Job Number**25163108 **Job Category**Rooms & Guest Services Operations **Location**Le Meridien Kota Kinabalu, Jalan Tun Fuad Stephens, Kota Kinabalu, Sabah, Malaysia, 88000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Service Assistant

    1 week ago

    Kota Kinabalu, Malaysia Gaya Island Resort Full time

    We are looking for a Front Office (Guest Service Assistant) to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. Below is the requirements for your reference: - Checking guests in and out. - Receiving and managing reservation - Verifying guests' payment methods during check-in. - Providing customer service...