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Application Support

2 weeks ago

Bangsar South, Malaysia EPS Ventures Sdn Bhd Full time

**Industry: Fintech (E-wallet)**

**Location: Bangsar South, KL**

**Working hours: Shift rotation; 4 working days in a week; 10am-8pm, 6pm-4am, 2pm-12am**

**Salary package: Basic Salary + RM2000 (fixed shift allowance)**

**Responsibilities**:

- Responsible in managing the escalation tickets (technical issue) reported by end users and merchants.
- Responsible in monitoring the production e-wallet services.
- Assist Developer and Solution Architect in production query.
- Gather Data from Logs and DB for Investigation, Reporting and Statistic Analytics.
- Support activities that involve production environment.
- Support merchant integration.
- Working Closely with SRE (Site Reliable Engineer), Developer, SA (Solution Architect) team to mitigate any issues within defined SLA.
- Must be willing to work in a fast paced and growing business and global environment where some travel maybe required.
- Required to work in 24/7 shift arrangement (Must be willing to work in shift basis especially midnight odd hours as well as weekend and public holidays).

**Job Requirements**:

- Degree in Computer Science or closely related Engineering field, or equivalent work experience.
- Experience of tracing and resolving issues using logging, DB query and other support tools.
- Experience of working in technical on-call setup (24x7).
- Must be willing to work in shift basis especially midnight odd hours.
- Excellent analytical and problem-solving skills.
- Persistence and determination to fully root-cause and resolve complex issues.
- Strong written and verbal English communications skills. Understanding Mandarin will have advantage.
- In addition, you will need a proven ability to operate in extreme high-pressure situations, successfully handle multiple competing priorities and possess a high level of discipline while displaying a high degree of flexibility and professionalism.
- Must be willing to work in a fast paced and growing business and global environment where some travel maybe required.

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home

Schedule:

- Rotational shift

Application Question(s):

- How long is your notice period?
- What is your expected salary?
- Are you fine working with shift rotation?

Work Location: In person