Immediate Starters Customer Service

2 days ago

Cyberjaya, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time

**ROLE**: Customer Service Executive (Mandarin)

**PROJECT**: Travel / Hospitality Industry

**SALARY PACKAGE**:

- Competitive salary up to RM 4,500 per month (inclusive of allowances).

**LOCATION**:
Cyberjaya
Prima 1, Block 3507, Jalan Teknokrat 5,
63000 Cyberjaya, Selangor, Malaysia

**JOB SCOPE**:

- Deliver exceptional customer service, achieving Key Performance Indicators (KPIs).
- Clarify and understand customer requirements
- Listen attentively to customer needs
- Maintain a fundamental knowledge of client products and services.
- Participate in initiatives aimed at improving customer satisfaction and business performance.
- Offer additional products and services to enhance customer experience.
- Track, document, and retrieve information in the call tracking database.
- Respond to customer inquiries

**REQUIREMENTS**:

- Min SPM.
- Courteous with a strong customer service orientation.
- Proficient in computer navigation, keyboarding, internet surfing, and PC knowledge.
- Bilingual proficiency, with strong written and verbal communication skills in Mandarin and English (B2 level), including basic industry terminology.
- Ability to rotate shifts as needed.

**WORKING HOURS**:

- 24/7 operational hours (9-hour shifts including a 1-hour break).
- Rotational shifts from Monday to Sunday (5 working days per week with rotational days off).

**JOB TYPE**: Permanent

**WHY JOIN US?**
- Join a dynamic and supportive team in the vibrant travel and hospitality industry.
- Work in a modern office located in the heart of Cyberjaya, easily accessible via public transport.
- Benefit from a competitive salary and allowances.
- Engage in a role that offers variety, challenges, and opportunities for personal growth.
- Enjoy a comprehensive training program and continuous professional development.
- Be a part of a global company with opportunities for career advancement.

Join Concentrix as a Customer Service Executive and take the next step in your career within the exciting travel and hospitality sector

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM4,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Early shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

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