Airlines Customer Service Executive
1 week ago
**JOB REQUIREMENTS**:
- **Fluently** communicating and writing skills in English and Bahasa Malaysia.
- SPM leavers are encouraged to apply.
- Able to work on rotational shifts.
- Prior working experience in the call service industry will be an added advantage.
- Good problem-solving skills and ability to perform in a high-paced working environment.
**JOB DESCRIPTION**:
- Handle all inbound calls related to customer inquiries, complaints, feedback, and concerns regarding the airline’s services, policies, and products.
- Contact customers proactively if their flights have been rescheduled, providing updated details and alternative options if needed.
- Assist customers with booking modifications, cancellations, refunds, and rebookings while ensuring compliance with company policies.
- Provide accurate information regarding flight schedules, baggage policies, check-in procedures, and other travel-related inquiries.
- Address and resolve customer grievances professionally, escalating complex issues to the appropriate department when necessary.
- Maintain and update customer records in the system, ensuring accuracy in all communications and transactions.
**Job Type**: Contract
Contract length: 24 months
Pay: RM2,500.00 - RM3,000.00 per month
Schedule:
- Rotational shift
Application Question(s):
- Do you have experience in Customer Service?
**Education**:
- STM/STPM (preferred)
**Language**:
- Mandarin (preferred)
Work Location: In person
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