Junior Customer Service Representative

1 week ago

Bandar Sunway, Malaysia Lifework HR Services Sdn Bhd Full time

**CS Operator (Contract 6 months - 1 year)**
- Opportunity to convert to Permanent staff after contract period.
- Medical Benefits.
- Young, energetic and fun working environment.

**Responsibilities**:

- Responsible for smooth handling of incoming and outgoing calls.
- Answer all in-coming and out-going calls in a professional manner and to practice Standard Answering Phrase.
- Assist patient, make appointment through Arcus (hospital information system).
- Handle irate callers professionally and courteously by helping them to resolve their issue or redirecting the calls to correct person or department.
- Any other adhoc jobs may be assigned from time to time.
- Able to work 6 days a week including weekends/PH.
- 24/7 operation, work on shift schedule basis (3-shifts) / Public Holidays / Weekends.

**Job Requirements**:

- Minimum education qualification: Minimum SPM.
- Language proficiency: English (Primary), Bahasa Malaysia.
- Communication skill: Good in communication, calmness.
- Willing to work on shift schedule; including Public Holiday and Weekend.
- Ability to remain long hour in the close room environment, concentration to the calls monitoring, and good communication skill.

**Shift Schedules**:
Weekend & Public Holiday included.
- 8 am - 4 pm
- 7 am - 3 pm
- 3 pm - 11 pm
- 11 pm - 7 am

**Work Location: Bandar Sunway, 47500 Subang Jaya, Selangor.**

**Job Types**: Full-time, Contract
Contract length: 6 months

Pay: RM2,200.00 - RM3,600.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Monday to Friday
- Night shift
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Overtime pay

Application Question(s):

- This is a 24hr shift job, are you willing to work shift hours?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Call Center Operator: 2 years (preferred)

**Language**:

- English (preferred)

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