Customer Service
2 weeks ago
**Company Overview**:
We are representing our well established Telecommunication company providers in Malaysia.
**Job Descriptions**:
- Handling incoming calls and enquiries promptly from corporate client accurately and professionally.
- Follow up and resolve customers complains and ensure it is close to satisfaction.
- Handling general enquiries exp: billing, account, promotion etc.
- Follow up and resolve customers complains and ensure it is close to satisfaction.
- Work closely with team members and leaders always to achieve quality results and productivity.
- Ensure efficient escalation of priority request/feedback towards effective resolution.
- Participate in ad hoc projects as required.
- Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
- Upsell and cross
- sell skills with ability to provide alternate solutions and suggestions.
- Any other duties assigned by the team leader.
**Job Requirements**:
- Minimum SPM, Diploma or Degree holder
- Must be proficient in English.
- Only Malaysian Citizens are eligible to apply.
- Must be Fully Vaccinated with Booster.
- Able to work on contract basis
**Job Type**: Contract
Contract length: 12 months
Pay: RM2,500.00 - RM3,400.00 per month
Schedule:
- Rotational shift
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
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