Customer Service Executive
3 days ago
**JOB PURPOSE**
To improve service level, attempt to build stronger relationship with the customers and provide higher customer satisfaction at all levels.
**JOB DESCRIPTIONS**
- To handle costing and billing for shipments
- Prepare e-payments and/or yellow vouchers for payments to the shipping liners/co-loaders for D/O collection
- Resolve customers’ queries by determining the cause of the problem and providing the best solution to solve the issue
- Coordinating with Operations and Sales to meet customers’ needs
- Responsible to service and building repo with existing customer assigned by Management and further develop new trade lane
- Update shipment milestones in Value+
- Billing, costing and document sorting before send to the customers
- Filing of documents into the cloud
- MNC accounts
**JOB REQUIREMENTS**
- Fresh graduate with interest in the Freight Forwarding industry is welcome to apply
- Knowledge in forwarding industry
- Minimum 2 years working experience in related field (forwarding/transportation/ freight industry)
- Minimum SPM/STPM/Diploma/Advance/Higher/Graduate in Diploma in Logistic/ Transportation or equivalent
- Have good and positive attitude, detail-orientated, organized and able to prioritize tasks
- Good interpersonal and communication skills
- Able to work independently and in team & able to work under pressure in a fast moving environment
- Proficiency in Microsoft Office
- Able to read, write and converse in English and Malay language
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM2,800.00 - RM3,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
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