Customer Service Representative
1 week ago
Interact with consumers through the phone, live chats and social media platforms
- Perform service recovery should there be unresolved issues via phone communication.
- Provide guidance to prepaid and postpaid users on the App usage for their convenience.
- Provide explanation on handphone requirements should users enquire further.
- Perform adjustments for prepaid and postpaid users if discrepancies occur.
- Recommend suitable offers to users for their convenience.
- Liaise with Network and Credit Team whenever users encounter issues.
- Perform troubleshooting with fibre users whenever they experience any issues.
- Perform service recovery via call/livechat if users encounter any issues
Pay: RM2,800.00 - RM3,700.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Maternity leave
- Parental leave
Schedule:
- Rotational shift
Supplemental pay types:
- Commission pay
- Overtime pay
**Education**:
- STM/STPM (required)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (required)
- Bahasa (required)
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