Customer Service Officer

2 days ago

Pulau Pinang, Malaysia Arrow Electronics, Inc. Full time

**Position**: Customer Service Officer
**What You’ll Be Doing**
- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex discrepancies, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
- Responsible for the Order to Invoice Process including but not limited to: Order entry & maintenance (outside of Infosys), value added order entry & follow up, not first articles; managing inbound customer order formats (excel, pdf, fax, etc); work submits SSRQ (SIMS Setup Request) which includes Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); NCNR set up and filing, and set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
- Support sales team with direct customer contact within Planned Demand and Quality assurance processes. Includes coordinating the e-Compass and Forecast Response reports with Infosys, providing first point of escalation after initial set of expedites, complete bond requests from Inside Sales, manage Dropped Part, New Part, and Item Status Change reports; own the manual inventory sweep process from IPS (In-Plant Store) or consignment and coordinate contract refresh clauses. Handle branch service requests (sure ship and sure receipt), RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request) analysis, submit Customer Surveys (NAFTA, ISO Cert’s, Quality, etc) and correct post delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc) while working origin of any SMI (Slow Moving Inventory) and Sludge
- Assist Inside Sales with overall Quote to Order objectives including loading SDT (Sales Desktop) quotes under 50 line items, forwarding quotes in PDF format to Quote Center, monitoring PM views, updating quote extensions, ordering samples and coordinating contract signature completion with legal.

**What We Are Looking For**
- Diploma or Degree in any fields.
- Experience in customer service (order management) or buyer from manufacturing industry is a plus.
- Possess excellent communication and interpersonal skills in English.
- Proficient with Microsoft office software’s, especially for Excel (Pivot, VLOOKUP).
- Customer-service oriented, analytical and problem-solving mindset.
- Self-motivated and ability to prioritize tasks with sense of urgency.
- ** Fresh graduates are welcomed to apply**.

**What’s In It For You**

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- Medical Insurance
- Life Insurance
- Year-end bonus
- Performance Bonus
- 5-Day Work Week
- Growth Opportunities
- And more

**About Arrow**

**Location**: MY-Penang, Malaysia (Jalan Sultan Ahmad Shah)

**Time Type**: Full time

**Job Category**: Business Support

  • Customer Service Officer

    1 week ago

    Pulau Pinang, Malaysia Arrow Electronics, Inc. Full time

    **Position**: Customer Service Officer **What You’ll Be Doing** - Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling more complex...

  • Customer Service Officer

    1 week ago

    Pulau Pinang, Malaysia Arrow Electronics, Inc. Full time

    **Position**: Customer Service Officer (Vietnamese Speaking) **What You'll Be Doing** - Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements. Assist in maintaining performance expectations to further enhance Arrow's position within each customer and supplier. Responsible for handling...

  • Sales Operations Officer

    2 days ago

    Pulau Pinang, Malaysia Arrow Electronics, Inc. Full time

    **Position**: Sales Operations Officer **What You'll Be Doing** - Process quotation and provide customer support to new and current business. - Collaborate closely with Sales and adhere to quote strategies to win new business. - Provide accurate and competitive pricing to meet branch target percentage. - Gathering of marketing information regarding...

  • Inside Sales Officer

    1 week ago

    Pulau Pinang, Malaysia Arrow Electronics, Inc. Full time

    **Position**: Inside Sales Officer **What You'll Be Doing** - Process quotation and provide customer support to new and current business. - Collaborate closely with Sales and adhere to quote strategies to win new business. - Provide accurate and competitive pricing to meet branch target percentage. - Gathering of marketing information regarding customers,...

  • Client Services Executive

    4 days ago

    Pulau Pinang, Malaysia Cisive Full time

    **About Cisive** Cisive is a trusted partner for comprehensive, high-risk compliance-driven background screening and workforce monitoring solutions, specializing in highly regulated industries—such as healthcare, financial services, and transportation. We catch what others miss, and we are dedicated to helping our clients effortlessly secure the right...

  • Customer Success Specialist

    2 weeks ago

    Pulau Pinang, Malaysia Arvion Services Full time

    Job Overview: We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand. In this role, you will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels. The CSS will be the primary...

  • Customer Service Executive

    4 days ago

    Balik Pulau, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Mandarin CSR Customer Service Agent Mandarin or Cantonese Voice Support Must be fluent in speaking both Mandarin and English - George Town...

  • Customer Service Executive

    4 days ago

    Balik Pulau, Malaysia Gratitude Inc. Full time

    **Role**:Customer Service Executive **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: BPO Voice Process BPO Skills - George Town ,Penang RM 2,800 - RM3,300 Rotational Shift - Qualifications - Education background: - Bachelor’s Degree or...

  • International Sales Representative

    2 days ago

    Pulau Pinang, Malaysia Smith Full time

    **Position** International Sales Representative (Vietnamese Speaker) **Responsibility** - Identify and develop potential customers and vendors in Vietnam and Thailand. - Develop and execute strategic sales plans to penetrate the Vietnamese and Thai markets, focusing on sectors such as AI servers, data centers, computing, industrial, and consumer markets,...

  • Specialist, Collection

    4 days ago

    Pulau Pinang, Malaysia S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 08 S&P Global Corporate S&P Global Corporate **The Role**: Specialist, Collections (EMEA) **The Team**: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and...