Receptionist
2 days ago
**Salary Range**: RM 1,800 - RM 3,500
**Compensation Details**:
- **First Month**: Basic Salary RM 1,800 + Allowance RM 500
- **From Second Month Onwards**: Basic RM 1,800 + Commission + Incentives (Total earnings up to RM 3,500, based on performance)
**Position: Front Desk cum Customer Service (Full-Time)**
We are seeking a friendly, organized, and customer-oriented individual to join our massage center as a **Front Desk cum Customer Service** staff member. As the first point of contact, you will be instrumental in creating a warm and welcoming environment, handling bookings, and ensuring an excellent customer experience.
**Requirements**:
- Minimum SPM or equivalent (prior customer service experience is a plus)
- Pleasant personality with strong communication skills
- Trustworthy, responsible, and honest in handling daily tasks and cash
- Proficient in English and Malay (other languages are an advantage)
- Basic knowledge of computers and POS (Point of Sale) systems
- Willing to work on weekends and public holidays (off-days provided on a rotational basis)
- Punctual, positive attitude, and eager to learn
**Key Responsibilities**:
- Greet and assist customers in a warm and professional manner
- Manage walk-in inquiries, phone calls, and online bookings
- Coordinate daily appointment schedules and communicate with therapists
- Provide information on services, ongoing promotions, and packages
- Handle payment transactions, issue receipts, and manage cash appropriately
- Maintain the cleanliness and organization of the front desk and waiting area
- Perform administrative tasks including record-keeping and updating customer information
- Address customer feedback or complaints politely and escalate when necessary
- Support management in ensuring smooth daily operations
**Working Hours** (Shift-Based):
- **Morning Shift**: 10:30 AM - 7:00 PM (includes 1-hour break)
- **Mid Shift**: 1:00 PM - 9:30 PM (includes 1-hour break)
- **Night Shift**: 4:00 PM - 12:30 AM (includes 1-hour break)
- **Work Days**: 6 days a week, with 1 off-day on a weekday (rotational basis)
**Benefits**:
- Competitive salary with performance-based incentives
- Accommodation provided
- Comprehensive training offered
- Supportive and friendly working environment
- EPF, SOCSO, EIS, and medical claim eligibility
- Opportunities for professional development
Pay: RM1,800.00 - RM3,500.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Work Location: In person
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