Hotel Receptionist

2 days ago

Cheras, Malaysia Faizhadi Management Full time

We are looking for Hotel Receptionist at our branch **Responsibilities**: 1. Greeting Guests: 2. Check-In and Check-Out: Handle the registration process, provide room keys, and assist with departure procedures. 3. Reservation Management: Process bookings, cancellations, and modifications. Customer Service: Address guest inquiries, resolve complaints, and provide information about the hotel, amenities, and local attractions. 4. Communication: Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests. 5. Billing and Payments: Manage invoices, process payments, and handle refunds or additional charges. 6. Phone Operations: Answer calls, handle room service requests, and direct calls to the appropriate departments. 7. Record Keeping: Maintain accurate records of bookings, guest details, and daily activities. Skills Needed 1. Customer Service Excellence: Strong interpersonal and problem-solving skills to handle a variety of guest needs. 2. Communication: Clear and professional verbal and written communication. 3. Multitasking: Ability to manage multiple tasks efficiently, especially during busy check-in/check-out periods. 4. Basic computer skills and OTA management system (Training will be provided) **Job Details** **JOB INFO & REQUIREMENT** - Contract Type - Full-time - Job Type - Non-Executive - Experience Level - < 1 year, 1-3 years - Job Categories - Tourism/Hotels - Language Required - English, Bahasa Malaysia - Nationality Preferred - Malaysians Only - Gender Preferred - All Genders - Own Transport - None **SALARY & OTHER BENEFITS** - Salary **RM 1,700 to RM 2,500 per month

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