Service & Business Support Engoneer
2 weeks ago
**Responsibilities**:
- On time renewal of existing Customer Support Agreements (CSAs) and warranty conversion business.
- Proactive business development working with Account Managers, Finance, Field Service (FS), Business Centers, Marketing, Software Solutions, R&D, etc.
- Coordinate global agreement deliverables, pricing, and Quote to Cash processes with the local and global BDE, FS and Marketing teams.
- Adhere to all fiduciary responsibilities and policies for quote to cash process.
- Actively support assigned customers with information about new Service & Support solutions
- Support the Business Development Manager in “Deal Management” on CSA, Engineering and Production Solution Services business by serving as a services specialist. Develop value propositions, assist or drive deal negotiations, and achieve business metrics.
- Identify and develop new business opportunities at assigned accounts.
- Accountable for developing and maintaining strong working relationships with both external and internal customers for assigned accounts.
- Participate in “Closed Loop” customer management.
**Requirements**:
- Minimum 5 years’ experience in a Business Development, Sales or Customer-Facing Support role Possesses knowledge in area of Sales and Marketing.
- Support northern region customers (Kulim, Penang, Ipoh)
**Job Types**: Full-time, Permanent
Pay: RM8,000.00 - RM10,000.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Early shift
- Monday to Friday
Supplemental Pay:
- Performance bonus
**Experience**:
- Business development: 3 years (required)
- Customer support: 3 years (required)
**Language**:
- Mandarin (required)
- English (required)
Work Location: In person
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