Customer Service
2 days ago
Responsibilities:
- Handling all inbound calls and live chat pertaining to customer general enquiries, complaints,
comments, feedback, and other raising issues related to the company's products.
- To exceed customers' expectations in terms of customer service and accurate information.
- Work in a team to achieve the required KPI elements and SLA.
- Report on customer feedback and complete call logs and reports.
**Requirements**:
- Required language(s): English and/or Bahasa Melayu
- Fresher or Minimum 1 year of working experience in the service industry will be an added advantage
for this position.
- Fresh graduates who are interested to start their career in a call center are also encouraged
- Applicant must be willing to work in Ara Damansara, Selangor
**Salary**: RM2,000.00 - RM2,300.00 per month
**Benefits**:
- Dental insurance
- Flexible schedule
- Health insurance
- Vision insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Ara Damansara: Reliably commute or planning to relocate before starting work (required)
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Bahasa (preferred)
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