Front Desk

14 hours ago

Bangsar, Malaysia STRONG Pilates Bangsar Full time

We are seeking a dynamic and enthusiastic Front Desk & Member Relations Associate to be the face of STRONG Pilates Bangsar. In this role, you will be responsible for creating a warm and welcoming atmosphere for our members while providing top-notch service that aligns with our mission. You will be the first point of contact for our clients and play a crucial role in fostering a supportive and vibrant community.

**Key Responsibilities**:

- **Customer Service Excellence**: Greet members and visitors warmly, providing them with a friendly and professional first impression. Address inquiries, assist with scheduling, and respond to member needs promptly and effectively.
- **Member Engagement**: Build strong relationships with our members through regular follow-ups, personalized communication, and understanding their fitness journeys. Encourage member participation in programs, classes, and events.
- **Administrative Tasks**: Manage member check-ins, process payments, and maintain accurate membership records. Assist in managing and organizing studio operations to ensure smooth daily functioning.
- **Promote Events & Programs**: Actively promote and communicate the latest studio offerings, workshops, special events, and promotions. Help create and maintain enthusiasm for our programs.
- **Social Media & Marketing Support**: Assist in online engagement efforts by promoting activities on social media platforms and contributing to our marketing initiatives.
- **Feedback & Improvement**: Gather member feedback to improve services and facilitate the best possible experience for our community.

**Qualifications**:

- Previous experience in customer service or hospitality is preferred, preferably in the fitness or wellness industry.
- Passionate about health and fitness.
- Strong communication skills, both verbal and written, with a friendly and approachable demeanor.
- Proficient in using computer systems and scheduling software.
- Ability to work flexible hours, including weekends and holidays, as necessary.
- Team player with a positive attitude and enthusiasm for helping others.

**What We Offer**:

- A vibrant and supportive work environment in a growing fitness community.
- Opportunities for professional development and growth within the company.
- Employee discounts on classes and wellness products.
- A chance to impact the lives of our members positively while fostering your love for fitness.

**How to Apply**:

- STRONG Pilates Bangsar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._

Pay: RM1,500.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Gym membership
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Fixed shift
- Holidays
- Monday to Friday
- Night shift
- Weekend jobs

Supplemental Pay:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Bangsar: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English, Malay & Chinese (required)

Work Location: In person

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