Order Management Associate
3 days ago
Are you ready to get ahead in your career?
- We want to empower you to turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.
Why does this job exist and why is it critical?
Perform project order validation and process in the system timely, manage the internal stakeholders in matters of order processing, improvement and ensure order process within timeline. Active and close monitoring and update of daily reports of all orders assigned.
- What you'll be accountable for?
- Perform complex order management for new service activation or modification on existing service and process into the related systems capability towards meeting customer requirement and expectation within the specified Turn-Around-Time.
- Manage the internal stakeholders in matters of order processing, improvement and ensure order process within timeline.
- Responsible to liaise with ISD and follow up on the issues been raised due to system problem.
- Responsible to update the progress or status timely in the related systems.
- Responsible to ensure the quality of order validation and data entry accuracy are meeting the specified target.
- Responsible to ensure all the service are provisioned by ensuring the completeness of information on the registration form and relevant supporting documents.
- Schedules installation appointment for customer and collaborate with project manager.
- Support system enhancement to Product development team and ISD team.
- What do you need to have for this role?
- 2-3 years of relatable working experience
- Proficient in Microsoft, Word, Excel and PowerPoint.
- Good written, oral and interpersonal skills.
- Good research, analytical, planning and organizational skills.
- Strong people management and stakeholder management skills.
- Technical Knowledge of Telecommunication Services, solutions and project management will be an advantage
What’s next?
Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.
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