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HR Service Advisor

2 weeks ago

Cyberjaya, Malaysia Experian Full time

**Company Description**
Experian unlocks the power of data to create opportunities for consumers, businesses and society. During life’s big moments - from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers - we empower consumers and our clients to manage data with confidence so they can maximize every opportunity. We gather, analyse and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish - and we’re not done. Our 20,600 people in 43 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

This exciting role is an important part of our Global HR people services team.

The HR Service Advisor has an important role in delivering an excellent experience to our global employees and managers, providing advice on HR policy, procedures and fulfilling requests.

If you are passionate about creating a great employee experience, this role is for YOU We can offer you interesting career paths as an HR generalist, HR specialist and multiple HR Service Delivery Roles. As we grow, you can build and grow your career with us.

**What you’ll be doing**
- HR Service Advisor is acting as the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available. The HR Service advisor provides answers to frequent questions related to e.g., HR policies, processes and systems and executes transactions unavailable through self-service. Complex queries may need to be escalated to specialists.
- Complete requests from employees, creating written documents when required to meet regional laws or compliance
- Be part of the team in planning and directing the establishment and administration of HR Shared Services in recruitment, staff processes, employee records and organizational change; assisting in developing appropriate systems and processes
- Following process mapping and ensuring standard practices are implemented.
- Provides regional support to the various HR Departments and be involve in developing processes and tools which facilitate the quality of administration
- Meets defined SLA metrics for providing accurate, consistent, and timely services.
- Provide timely and effective services in various functions/ areas of HRSS in meeting the business needs and that of its stakeholders; ensure that HRSS meets or exceeds customer requirements.
- Documenting inquiries through ticketing and case management solution
- Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience.
- Responsible for identifying service issues, proactively proposing improvements, and leading or supporting the implementation of changes.

**Qualifications** More about you**
- Preferably 2 - 3 years’ experience as a HR Generalist
- Be passionate and proud of delivering a great customer experience -delighting our employees & manages
- Experience in a HR Shared Services/ Delivery Centre environment would be an added advantage
- Good command of the English Language; in both written and oral communication
- Computer savvy in using MS Office; with knowledge of Oracle an added advantage
- Meticulous and have an eye for detail and data accuracy
- Possess good team spirit and ability to work independently
- Systematic with ability to initiate process improvements and “challenge” current practices and bring the necessary support to its stakeholders

**What we are looking for**:

- A growth mindset and a desire to challenge established practices
- Skilled in collaboration amongst wider teams, passionate about empowering solutions to maximise performance
- Resilient and able to work under pressure to deliver a pragmatic solution
- Creative thinking, using agile methods and innovative approaches to tackle complex problems and to deliver insightful, practical, and sustainable solutions
- Analytical, meticulous with a passion for data
- Always focused and outcome driven as well as champion our values

**Additional Information** Our uniqueness is that we truly value yours.**

Experian Asia Pacific's culture, people, flexibility and environments are key differentiators. We take our people and equal opportunity agenda very seriously. We focus on what truly matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. We’re an award winning organisation due to our strong people focus (Great Place To Work, Top Employer and Employer of Choice).

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