Customer Service Executive
2 weeks ago
This is a full time on-site role for a Customer Service Executive located in Georgetown, Penang.
**Responsibilities**:
- Handling customer inquiries promptly and professionally, providing accurate information
- Resolving issues to ensure customer satisfaction
- Managing customer support requests and conduct follow up communications
- Managing customer service metrics and participate in continuous improvement initiatives to enhance customer experience
- Support administrative tasks related to laboratory operations and documentation
- Coordinate with laboratory and technical teams to ensure timely completion of analyses
Qualifications:
- Strong interpersonal skills, customer satisfaction & customer support abilities
- Experience in Customer Service roles are a plus
- Excellent communication skills in English
- Strong problem solving and multi-tasking skills
- Ability to work independently and as part of a team
- Bachelor's Degree in Chemistry, Biochemistry or related field preferred.
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM2,600.00 - RM2,900.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person
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