Customer Services

Responsibilities:Log and update all incidents accurately in the helpdesk ticketing system.Develop a strong understanding of company products, logistics workflows, and service features.Guide suppliers and buyers on portal usage, order processes, and system navigation.Provide onboarding, service provisioning, and training support to suppliers within the 3PL...

**A.** **Primary** 1. Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent’s or customer’s requirements. 2. Communicate and build good rapport and relationship with customers, agents, airlines and co-loaders. 3. Organize workflow to meet the...

Responsibilities **Overview of CSS Role**: - CSS represents the brand, the culture, and the values of the client - Your attitude and how you behave will determine how our client is perceived by its customers - It is imperative that the CSS maintains a positive, empathetic, and professional attitude towards customers at all times - Customer concerns must be...

**Job description** - Ensure the preparation of quotation time basis with sufficient details and follow up - Segregation off work to meet shipment arrangements. - Attend & assist indoor meetings with customer on related matters - Build and maintain excellent relationships with clients. - Handling and understand customer's inquiry and respond accordingly -...

The role of a Customer Success Specialist is in high demand due to increased business engagement via Social Media Platforms. CSAs are responsible for addressing customer inquiries, suggesting solutions, and guiding users through the features and functions of the platform to ensure customer satisfaction with high-quality advertising and...

Job Title: Customer Service Admin Job Overview: We are seeking a highly motivated and experienced Customer Service Admin to join our team in Penang, Malaysia. The Customer Service Admin will be responsible for providing excellent customer service to our clients, handling inquiries and complaints, managing customer accounts, communicating with our Chinese...

Job Overview:We are hiring a Mandarin speaking Customer Success Specialist (CSS) on behalf of our client, a leading global e-commerce brand.In this role, you will be responding to customer requests, managing concerns, and providing specific information based on the enquiries received via inbound phone call and email channels.The CSS will be the primary...

**Role**:Customer Service Executive **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Customer Service Bahasa BPO Voice Process Customer service advisor BPO Skills BPO Operations Customer Care BPO Call center inbound and outbound...

Job Title: Customer Service Specialist Company Background: Dorkei Kualiti (M) Sdn Bhd is a leading supplier of high-quality mould base and hot runner systems. With our expertise and commitment to excellence, we have built a strong reputation in the industry for delivering superior products and exceptional customer service. As we continue to expand our...

_**URGENT!**_ **Location**:Georgretown, Pulau Pinang **Essential Duties and Responsibilities**: - Communicate with customers, building positive relationships to, and progressing issues and queries to a successful conclusion at the earliest time - Always maintaining a positive, empathetic and professional attitude towards customers - Responding promptly to...