Customer Service Executive Utility Project February 2025 Intake

4 days ago


George Town, Malaysia Lean IT Consultants Sdn Bhd Full time

**JOB REQUIREMENTS**:

- At least a Diploma or equivalent qualification.
- Minimum of 6 months of working experience in customer service or a call center position is required.
- Experience in the utilities or telecommunications sector is an added advantage.
- Fresh graduates with a passion for customer service are encouraged to apply.
- Proficiency in Bahasa Malaysia and English is required; proficiency in additional languages is an advantage.
- Proficient in MS Office and CRM software.
- Good communication and interpersonal skills.
- Strong problem-solving skills with a focus on finding solutions.
- Skilled in handling high-volume calls professionally while ensuring a positive customer experience in every interaction.
- Strong organizational skills with a focus on detail and efficiency.
- Open to working flexible shifts, including weekends and public holidays, as required.

**JOB DESCRIPTION**:

- Resolve customer issues or escalate them as necessary, ensuring that each issue is managed efficiently and professionally.
- Manage inquiries related to tariffs, usage, account status, reconnection requests, and other relevant matters.
- Address billing and metering issues, for enhancing service quality.
- Offer expert guidance on energy efficiency, renewable energy options, and product usage to help customers make good decisions.
- Monitor and address customer inquiries and complaints to ensure prompt resolution.
- Organize inquiries and rescheduling for smart meter installations across the country.
- Deliver immediate and proactive measures to resolve issues efficiently when SLAs are not met.

**Job Types**: Full-time, Contract

Pay: Up to RM2,600.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift
- Rotational shift

Supplemental Pay:

- Overtime pay

**Education**:

- Diploma/Advanced Diploma (preferred)

**Language**:

- English (required)

Work Location: In person



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