Customer Service Intake 22 February 2024
2 days ago
**Job Details**:
- To attend/answer inbound calls from customers
- Identify customer's concern on products
- Services and assist customers to solve the problems by providing the right solution
- Responsible to ensure customer’s satisfaction in form of courteous and prompt service and update customers with accurate information.
- Ensure diligent follow up and fulfill promises made to customers.
- Establish and maintain good relationships with customers, build better customer experience
- Adhere strictly to the contact center standards operating procedures and guidelines.
- Any other tasks as assigned by Supervisor.
**Requirement**:
- Minimum SPM/STPM/Certificate
- Basic computer knowledge (operating computer, MS Office Skills).
- Willing to work flexible and shift hours.
- Good communication skills in both English & Bahasa Malaysia. Ability to speak in Mandarin language will be an added advantage.
- Basic telephone communication skills.
Working hours: Monday - Friday (7.30am-5.30pm)
Location: Menara Komtar, Penang
**Salary**: RM1,800.00 - RM2,000.00 per month
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