Manager
1 week ago
1. Perancangan dan Penyelarasan Acara Perkahwinan
- **Pengurusan Tempahan**: Menguruskan pertanyaan, tempahan, dan kontrak untuk majlis perkahwinan dan acara lain, termasuk rundingan pakej harga.
- **Penyelarasan Pelanggan & Vendor**:Berkomunikasi secara berterusan dengan pelanggan untuk memahami keperluan mereka dan menjadi penghubung utama dengan vendor luar (seperti katering, jurugambar, penghias, dan pemuzik).
- **Perancangan Logistik**: Merancang susun atur dewan (meja, kerusi, pentas), jadual acara, dan keperluan peralatan audio visual.
- **Memastikan Pematuhan**: Memastikan semua aktiviti acara mematuhi polisi tempat, serta peraturan kesihatan dan keselamatan tempatan.
2. Pengurusan Operasi Harian & Fasiliti
- **Penyeliaan Operasi**: Mengawasi operasi harian dewan perkahwinan dan kemudahan penginapan, memastikan kelancaran dan kecekapan operasi.
- **Penyelenggaraan & Kebersihan**:Memastikan premis, peralatan, dan kemudahan penginapan sentiasa dalam keadaan bersih, diselenggara dengan baik, dan berfungsi sepenuhnya.
- **Pengurusan Inventori**: Menguruskan inventori bekalan, peralatan, dan membuat pesanan apabila perlu.
3. Pengurusan Kakitangan
- **Penyeliaan Pasukan**: Memimpin, menyelia, dan menjadualkan kakitangan termasuk pekerja acara, kakitangan penyelenggaraan, dan kakitangan penginapan.
- **Latihan dan Pembangunan**: Melatih kakitangan baharu dan memastikan pasukan memberikan perkhidmatan yang profesional dan positif kepada pelanggan.
- **Penilaian Prestasi**: Menjalankan penilaian prestasi dan menangani sebarang isu kakitangan secara profesional.
4. Kewangan dan Pemasaran
- **Pengurusan Belanjawan**: Memantau dan menguruskan belanjawan operasi, memastikan operasi kos efektif sambil memaksimumkan peluang pendapatan.
- **Jualan dan Pemasaran**: Bekerjasama dengan pasukan jualan/pemasaran (jika ada) untuk mempromosikan pakej perkahwinan dan penginapan, serta mencari cara kreatif untuk meningkatkan tempahan.
5. Pengalaman Pelanggan
- **Kepuasan Pelanggan**: Membina dan mengekalkan hubungan yang baik dengan pelanggan, menangani sebarang pertanyaan atau aduan dengan segera untuk memastikan pengalaman tetamu yang cemerlang.
- **Penyelesaian Masalah**: Bersedia untuk menangani sebarang isu saat akhir atau kecemasan pada hari acara untuk memastikan kelancaran majlis.
Secara ringkasnya, pengurus ini adalah pakar di tapak yang memastikan setiap aspek, daripada kemudahan fizikal kepada penyelarasan acara yang rumit, berjalan dengan sempurna untuk majlis istimewa pelanggan.
Pay: RM3,000.00 - RM5,000.00 per month
**Benefits**:
- Flexible schedule
- Free parking
- Maternity leave
- Parental leave
Work Location: In person
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