Telephone Operator Supervisor

4 days ago


Melaka, Malaysia Marriott International Full time

Job Description

***
Answer, record, and process all guest calls, requests, questions, or concerns. Contact appropriate individual or department to resolve guest call, request, or problem. Follow up and ensure that any outstanding requests are resolved. Advise guest of any messages received. Verify and adjust billing. Operate telephone switchboard station. Monitor busy or unanswered lines, check back with callers on hold to update status, take messages. Activate and deactivate guest room message lights. Transfer guests with internet access issues to internet service provider's customer support line. Assist callers with credit card, calling card, long distance, collect, overseas, and person to person calls. Log guest requests, incidents, adjustments and comment cards into computer to allow for proper tracking and documentation. Supply guests with directions and property information.
Assist management in training, scheduling, evaluating, motivating and coaching employees serve as a department role model. Follow company policies and procedures report accidents, injuries, and unsafe work conditions to manager ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge guests according to company standards anticipate and address guests' service needs assist individuals with disabilities thank guests with genuine appreciation. Speak using clear and professional language prepare/review written documents accurately and completely answer telephones using appropriate etiquette. Develop and maintain positive working relationships support team to reach common goals. Ensure adherence to quality standards. Enter and locate information using computers/ POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott.


  • Telephone Operator

    10 hours ago


    Melaka, Malaysia Hatten Hotel (melaka) Sdn Bhd Full time

    **Responsibilities**: - Receives and channels all telephone calls to the parties concerned in a prompt, accurate and courteous manner using the hotel’s official greeting and standard phrases. - Assist hotel guests in connecting calls whenever there are difficulties by placing calls, providing telephone numbers and checking if numbers dialed by guest are...

  • Telephone Operator

    2 weeks ago


    Melaka, Malaysia HATTEN HOTEL (MELAKA) SDN BHD Full time

    Receives and channels all telephone calls to the parties concerned in a prompt, accurate and courteous manner using the hotel’s official greeting and standard phrases. - Assist hotel guests in connecting calls whenever there are difficulties by placing calls, providing telephone numbers and checking if numbers dialed by guest are correct. - Provide guest...


  • Melaka, Malaysia PALMITCO ALLIANCE SDN BHD Full time

    **Position Overview** Location: [Melaka] We are seeking a Operations & Safety Supervisor to oversee daily operations while ensuring a safe, efficient, and compliant workplace. This role is ideal for someone who can balance safety responsibilities with operations supervision, supporting both productivity and compliance. **Key Responsibilities** - Monitor...


  • Melaka, Malaysia Handal Indah Sdn Bhd Full time

    We are seeking an assistant operations supervisor to oversee the day-to-day operations of our bus transportation services. This role involves assisting in supervising drivers, managing operational documents, and leading a team to ensure smooth services. - Assist in supervising bus transport operations and trip drivers. - Oversee and manage relevant...


  • Melaka, Malaysia TOKMER GLOBAL SDN BHD Full time

    Tokmer Global Sdn Bhd yang dahulunya dikenali sebagai Tokmer Enterprise adalah merupakan syarikat yang menjalankan perniagaan dalam bidang makanan dan minuman ( restoran ), Telah beroperasi sejak tahun 2022, Kini Tokmer mempunyai 3 cawangan restoran di sekitar melaka dan 1 center kitchen. Tokmer kini membuka kekosongan jawatan untuk **SUPERVISOR RESTORAN...

  • Concierge Supervisor

    2 weeks ago


    Melaka, Malaysia Marriott International Full time

    Job Description *** Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the...


  • Melaka, Malaysia MAJESTIC HOTELS & RESORTS SDN BHD Full time

    Administrative assistants perform administrative and office support for supervisors. They perform a variety of tasks, such as answering telephone calls, receiving and directing visitors, ordering office supplies, maintaining the office facilities running smoothly, and ensuring that equipment and appliances work properly. TRULY UNIQUE EXPERIENCE SPM / O Level...


  • Melaka, Malaysia YEONG CHAUR SHING PAPER MILL SDN BHD Full time

    Administrative assistants perform administrative and office support for supervisors. They perform a variety of tasks, such as answering telephone calls, receiving and directing visitors, ordering office supplies, maintaining the office facilities running smoothly, and ensuring that equipment and appliances work properly. MANUFACTURING (TISSUE PAPER) Diploma...

  • Supervisor

    1 week ago


    Melaka, Malaysia Cases by JCH Sdn Bhd Full time

    We are looking for a Production Supervisor to join our growing team! If you are proactive, responsible, and experienced in managing wholesale operations, we want to hear from you. **Responsibilities**: - Supervise and oversee day-to-day operations in the production and wholesale department. - Maintain accurate records and reports for stock levels. -...

  • Site Supervisor

    2 weeks ago


    Melaka, Malaysia TKK STRUCTURES SDN BHD Full time

    Site Supervisor Responsibilities: Inspecting construction sites regularly to identify and eliminate potential safety hazards. Supervising and instructing the construction team as well as subcontractors. Educating site workers on construction safety regulations and accident protocol. Enforcing site safety rules to minimize work-related accidents and injuries....