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Telephone Operator

2 weeks ago

Melaka, Malaysia Hatten Hotel (melaka) Sdn Bhd Full time

**Responsibilities**:

- Receives and channels all telephone calls to the parties concerned in a prompt, accurate and courteous manner using the hotel’s official greeting and standard phrases.
- Assist hotel guests in connecting calls whenever there are difficulties by placing calls, providing telephone numbers and checking if numbers dialed by guest are correct.
- Provide guest with any information required provided that information is not deemed confidential by management policies.
- Operator must be thoroughly familiar with hotel facilities and services, location of all outlets, their hours of operation and current promotions and activities.
- Operator should be familiar with telephone numbers that are frequently required by guest e.g. embassies, airlines, hotels.
- Operator should be familiar with places of interest and their locations.
- Relays all messages for guest accurately and promptly.
- To record and carry out wake up calls as required by guests.
- Remain at her station until operator from the next shift take over. To handover to the next shift all messages, wake-up calls and pertinent information for follow-up action.
- During times of emergency, the operator is to remain at her station to keep lines of communication open and to follow emergency procedures and instructions given by the Supervisor or Assistant Manager
- Front Office.
- In the event a fire alarm triggered, the operator is to alert the Security Department and the Assistant Manager
- Front Office. The operator is then required to carry out instructions given by the Duty Manager in such circumstances.
- Read the operator’s daily log book and follow-up on all tasks listed on the daily check list for operators. Read the memorandum file circulated by PBAX Supervisor.
- To perform any other duties as may be directed from time to time by the Assistant Manager
- Front Office/ Assistant Front Office Manager/ Front Office Manager.

**Benefits**:

- EPF
- SOCSO
- Annual Leave