Manager, Food Safety
1 day ago
**Company Description**
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
We are looking for a talented Food Safety & Quality Manager who is able to support the expansive growth of our dark store business, pandamart. The role will directly influence the day-to-day decision making within our Food Safety & Quality Management across our Malaysia portfolio.
This role will be based in Bangsar South, Kuala Lumpur (countrywide-mobility required & potential to relocate) and will report to the Food Safety & Quality Manager (SGMY).
**Responsibilities**:
- Oversee the Pandamart Food Safety Management System (FSMS)
- Record, monitor and action on store operational performance against our food safety standards to improve key operational metrics including shrinkage and availability
- Help strengthen Food Safety & Quality Management (FSQM) policies and enable across all stores within Malaysia’s portfolio
- Deliver information or training to suppliers, store managers and senior leaders to create a strong knowledge centered on FSQM. Localise and create training materials, procedures & records.
- Collaborate with Supply Chain & Commercial Teams on initiatives while upholding FSQM.
- Perform monthly audits at our stores and distribution centers
- Monitor and own the customer-experience journey including actionable items on how to improve the incident rate
- Work closely with every store-level manager with data-driven insights on how to improve and align their operational SOPs
- Ensure the labeling of our Private Label Portfolio is in line with local legislation
- Liaise between Local Authority Enforcement Officers in cases of informal or legal action.
- Manage product recalls
**Qualifications**
- Diploma or equivalent in Food Science or appropriate science discipline
- Minimum 3 years of experience in Quality Assurance in Food, FMCG or E-commerce companies.
- Expertise in developing and implementing food safety & quality system, policies and standards
- Focused on Food Safety & Quality improvement and ability to coach a large portfolio of stakeholders
- Analytical mind and business acumen with ability to work with large amounts of data to discover patterns and trends and to form conclusions based on findings.
- Ability to manage complexity and be comfortable with ambiguity
- Good communication and presentation skills
- Ability to work autonomously in a highly demanding and often ambiguous environment, with strong attention to detail and exceptional organizational skills.
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