Operation Manager
1 week ago
We’re looking for an experienced and dynamic Hotel Operations Manager to lead and oversee the day-to-day operations of our hotel. As the Hotel Operations Manager, you will play a crucial role in ensuring the smooth and efficient functioning of various departments, providing exceptional guest experiences, and maintaining high standards of service.
THE JOBSCOPE
- Oversee and coordinate daily hotel operations to ensure a seamless guest experience
- Develop and implement operational policies and procedures to enhance efficiency and service quality
- Collaborate with department heads, including front desk, housekeeping, food and beverage, and Engineering to optimize workflows
- Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed
- Manage and optimize hotel budgets, controlling expenses and maximizing revenue
- Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards
- Ensure compliance with all health and safety regulations, conducting regular inspections
- Develop and maintain positive relationships with vendors, suppliers, and local businesses
- Handle guest concerns and complaints with professionalism and a commitment to resolution
**REQUIREMENTS**:
- Proven experience in hotel operations management, with a track record of successful leadership
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal abilities
- Demonstrated ability to drive revenue growth and optimize operational efficiency
- Knowledge of health and safety regulations and best practices
- Flexibility to work irregular hours, weekends, and holidays as needed
- Commitment to delivering exceptional guest experiences and maintaining high standards of service
QUALIFICATIONS
- Bachelor's degree in Hotel Management, Business Administration, or a related field
*Only for Malaysian Citizen
**Job Types**: Full-time, Permanent
**Benefits**:
- Health insurance
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