Customer Operation(Order Management)

2 days ago

Bangsar South, Malaysia Helius Technologies Full time 28,800 - 43,200 per year
  • Process and manage customer orders from receipt to delivery, ensuring accuracy and timeliness.
  • Handle order amendments, cancellations, rush orders, and disputes to ensure customer satisfaction.

Billing & Invoicing

  • Generate and issue invoices, ensuring compliance with billing terms.
  • Follow up with customers for timely invoice payments and resolve billing discrepancies.
  • Review and vet Letters of Credit (LCs) for accuracy and compliance.

Customer Support & Query Management

  • Address and resolve customer inquiries related to orders, pricing, and logistics.
  • Conduct customer feedback surveys to measure satisfaction and identify areas for improvement.
  • Maintain and update customer records, master data, and manual pricing adjustments.

Inventory & Supply Coordination

  • Assist the supply team with inventory management to ensure stock availability and order accuracy.

Compliance & Month-End Activities

  • Liaise with Indirect Tax, Legal, and Trade Compliance teams to resolve trade-related issues.
  • Support month-end closing activities, including reconciliations and reporting.

Requirements:

  • Relevant Experience: Minimum 2-3 years in order management, logistics, or supply chain operations.
  • Shift Flexibility: Willing to work shifts, standby hours, and handle urgent requests as needed.
  • Technical Skills: Mandatory SAP proficiency (SD/MM/Logistics modules preferred).
  • Industry Preference: Background in logistics, freight forwarding, or trade compliance is a strong advantage.

Job Type: Contract

Contract length: 12 months

Pay: RM3, RM3,600.00 per month

Benefits:

  • Professional development

Work Location: In person

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