Operations Team Lead

1 week ago

Bangsar South, Malaysia FinexHR (Malaysia) Sdn Bhd Full time

**Industry: Financial Advisory Firm**

**Responsibilities**:
**Team Setup and Leadership**:

- Lead the setup and management of the business support and customer service team.
- Recruit, train, and develop team members to ensure a high level of service excellence.

**Customer Service Excellence**:

- Ensure timely and effective handling of customer inquiries, requests, and concerns.
- Implement and maintain customer service standards and best practices.

**Business Support**:

- Provide operational support to various business units within the company.
- Collaborate with cross-functional teams to address operational challenges.

**Ad Hoc Marketing and Event Support**:

- Assist the business development team with ad hoc marketing activities.
- Provide support in planning and executing events and promotional activities.

**Qualifications**:

- Bachelor's degree in Business, Marketing, or a related field.
- Proven experience in customer service and operations management.

**Key Skills**:

- Leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Strong organizational and problem-solving skills.
- Marketing and event planning experience is a plus.

**Requirements**:

- Ability to multitask and prioritize in a fast-paced environment.
- Flexibility to adapt to changing business needs.
- Knowledge of CRM and customer service software.

Pay: RM8,000.00 - RM12,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (preferred)

**Experience**:

- Leadership & Team Management: 10 years (preferred)
- Customer service & Operations management: 10 years (preferred)
- CRM: 10 years (preferred)
- Organizational & Problem solving: 10 years (preferred)

**Language**:

- English (preferred)
- Mandarin (preferred)

Ability to Commute:

- Bangsar South (preferred)

  • CSC Team Lead

    2 days ago

    Bangsar South, Malaysia BD Malaysia Full time 120,000 - 240,000 per year

    Job Description SummaryThe Team Lead will lead day-to-day activities required for the Technical Support Center (TSC) to properly handle customer issues. This includes growth and development of agents and specialists to include technical, collaborative, and customer service skills. In general, the Team Lead's responsibilities are categorized into the...

  • Procurement Team Lead

    4 days ago

    Bangsar South, Malaysia LINKTRIX CONSULTANTS PTE. LTD. Full time

    **Responsibilities**_ - Monitor performance against department KPI’s and delivery results. - Manage, lead, schedule, allocate and monitor work of procurement team members. - Provide training for the procurement team to ensure maximum performance. - Review suppliers for compliance with company’s quality criteria. - Work with Product Department and...

  • Technical Team Lead

    4 days ago

    Bangsar South, Malaysia ACESTAR SDN BHD Full time

    **Responsibilities include**: - Research and identify solutions to software and hardware issues. - Diagnose and troubleshoot technical issues, including account setup and network configuration. - Ask customers targeted questions to quickly understand the root of the problem. - Track computer system issues through to resolution, within agreed time limits. -...

  • Team Lead, iOS Developer

    1 week ago

    Bangsar South, Malaysia EPS Ventures Sdn Bhd Full time

    **Client Industry**:Malaysia's Leading Fintech Company **Location**:Bangsar South **Benefits**:E-Wallet Monthly Allowance/Mobile & Home Internet Allowance/Birthday Gift Allowance/Yearly Flexi Allowance and more **Key Responsibilities**: - Collaborate with cross-functional teams to define, design, and ship new features, taking initiative and ownership of...

  • Team Lead, iOS Developer

    2 hours ago

    Bangsar South, Malaysia EPS Ventures Sdn Bhd Full time 4,800,000 - 86,400,000 per year

    Client Industry: Malaysia's Leading Fintech CompanyLocation: Bangsar SouthBenefits: E-Wallet Monthly Allowance/Mobile & Home Internet Allowance/Birthday Gift Allowance/Yearly Flexi Allowance and moreKey Responsibilities:Lead the design, development, and maintenance of native iOS applications using Swift and the iOS SDK, adhering to principles of clean and...

  • iOS Developer, Team Lead

    2 days ago

    Bangsar South, Malaysia EPS Ventures Sdn Bhd Full time $60,000 - $120,000 per year

    We are searching for a talented and passionate Senior iOS Developer to join our growing team In this role, you will play a lead role in designing, developing, and implementing high-quality features for our iOS applications. You will work closely with designers, product managers, and other developers to deliver exceptional user experiences on the iOS...

  • Field Service Team Lead

    2 days ago

    Bangsar South, Malaysia Aisling Consulting Full time

    **Field Service Team Lead** **Department: FSI** **Responsibilities**: - To assist Field Service Manager in managing field service team to provide optimum customer services. - Working with FSM to develop workflow for the field service team, - Assist FSM in goal setting, skill enhancement and performance reviews activities for field service employee, -...

  • Team Lead

    2 days ago

    Bangsar, Malaysia TTRacing Full time 44,000 - 66,000 per year

    As the Customer Service Team Lead, you will oversee the KL-based support team, drive performance across all communication channels, and ensure smooth coordination with logistics, admin, and warehouse teams. You will also handle escalations, develop SOPs, and continuously improve service workflows to enhance the overall customer experience.Key...

  • Hiring Content Marketing, Team Lead

    1 hour ago

    Bangsar South, Malaysia Two95 International Inc. Full time 60,000 - 80,000 per year

    Job overview:We are seeking for a creative, experienced and organized content team lead to join ourgrowing team working in a fast-paced environment. In this position, you will manage the content team and support other internal teams within marketing department.Job Description:• Manage assigned content task(s) to ensure that the task completes on time.•...

  • Team Lead

    2 days ago

    Bangsar South, Kuala Lumpur, Malaysia SmartHire by SEEK Full time 90,000 - 120,000 per year

    What you'll be doing?Lead and motivate: Inspire and guide a team of telesales agents to achieve and exceed daily and monthly sales targets.Performance management: Monitor sales performance, provide regular coaching, and offer constructive feedback to enhance team effectiveness.Strategic planning: Develop and implement strategies to boost team productivity...