Field Service Team Lead

4 days ago

Bangsar South, Malaysia Aisling Consulting Full time

**Field Service Team Lead**

**Department: FSI**

**Responsibilities**:

- To assist Field Service Manager in managing field service team to provide optimum customer services.
- Working with FSM to develop workflow for the field service team,
- Assist FSM in goal setting, skill enhancement and performance reviews activities for field service employee,
- Investigate, escalate, and resolve any issues resulting from substandard performance,
- Ensure company policies and procedures are followed by the team members,
- Conduct on the job training to field service employee as needed,
- Provide support and guidance to field service employee to ensure timely and quality customer services,
- Assist FSM in develop programs to improve technical and customer service skills of service employee,
- Address customer enquiries resolve issues and obtain customer feedback proactively,
- Identify and escalate employee concerns/complaints to FSM,
- Maintain positive and healthy relationship with various teams to ensure customer service effectiveness,
- Support service teams in achievement of service goals,
- Assist in FSM interviewing and hiring new technicians and ensure that the resources are properly trained to meet service objectives,
- Demonstrate outstanding customer service through maintenance of high quality and integrity at work environment.

**Requirements**:

- _**Diploma, bachelor’s degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication)**_ or equivalent.
- _**2 years working experience**_ with knowledge in_ **IT infrastructure works,**_
- Ability to work effectively both independently and in a team-based environment
- Effective English communication skills including verbal, written and presentation skills.
- Strong multi-tasking and administrative organizational skills.

**Job Types**: Full-time, Contract

Pay: RM4,500.00 - RM5,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Overtime pay

Application Question(s):

- What is your notice period ?

**Experience**:

- team management: 1 year (required)

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